Barclays online service RANT

downquark1 · 05-11-2003, 17:07

I didn't have a Barclays connect card so I had to register in a branch which obviously means ques. They then send me my account number and passcode seperately the passcode is 5 digits instead of 4 (no using your pincode then - on a sheet saying memorise and destroy). It takes a week because of the seperate deliveries and mail strikes. I then register and set a 'memorable word'. And I find to log in you have to:

Have your 11 digit account number
Your surname (not too difficult) [note these two can be saved in cookies]
You then need the the 5 digit passcode
Then it asks you TWO random letters from your 'memorable' word (6-8 letters long)

Being a

I messed up the counting the letters of the memorable word a few times.

and within 10 min of getting the dam passcode I have to wait for another one

Compare this to the intelligent finance log in page:
https://my.if.com/_mem_bin/FormsLogin.asp?/
And you know who's the intelligent one

And with the 2 mins I had access to the account I can't say the site is as nicely designed as IF.

Ramrod · 05-11-2003, 17:16

Yup, Barclays are cr*p! I bank with them

iadom · 05-11-2003, 17:26

I have had no problems with Barclays, used them for years online with their "PC Banking" setup before the current web site based system.

Personally I like a site that asks you a few questions before letting you in.

Bet you are more careful next time.

05-11-2003, 17:48

downquark1 We use Barclays Internet site frequently, and we have to say its superb, never a problem, never had a problem. Maybe, once you have sorted things out, you will find satisfaction.

downquark1 · 05-11-2003, 17:54

Quote:

Originally Posted by Gogogo

downquark1 We use Barclays Internet site frequently, and we have to say its superb, never a problem, never had a problem. Maybe, once you have sorted things out, you will find satisfaction.

As I wrote in the title this was a rant so by it's nature it is exagerating. Of course my complaint was about the login system which IS undeniably overly complex in comparison. Using multiple computers and browsers I am not looking forward to entering all those details repeatedly