Hijacked on Ebay!

Chimaera · 23-10-2005, 17:58

HELP!!!!
I came in from a lovely afternoon's outing with Paul and daughter no 1, checked my emails and found one from Ebay, confirming the change to my email address and password!

Of course I have done no such thing, ther is no phone number to report possible fraud issues! So I got on to their website, I sent an email with the details as requested and got an auto reply which says to expect a reply in 24 - 48 hours! I also have a PayPal account linked to Ebay so I have changed the security questions and password on that, and phoned them to tell them what's happened - they said I didn't have to delete the credit card details that are linked to the account but I have done anyway - I can always put it back later.
Ebay kindly sent me the IP address that was used to change my details, but Paul can't trace it. Why do Ebay change your details so easily, especially as the new request obviously came from a different source?
Can anyone think of anything I've forgotten to do? Paul is currently signed in to their 'live webchat' for problems such as these - but at the moment it's a 49 minute wait to chat to someone! And I'm slightly frantic to say the least - I use Ebay quite a bit and really don't want my account compromised!

Hom3r · 23-10-2005, 18:01

CONTACT EBAY NOW

this is spam

EBAY never ask for such details

23-10-2005, 18:02

Quote:

Originally Posted by Chimaera

HELP!!!!
I came in from a lovely afternoon's outing with Paul and daughter no 1, checked my emails and found one from Ebay, confirming the change to my email address and password!

Of course I have done no such thing, ther is no phone number to report possible fraud issues! So I got on to their website, I sent an email with the details as requested and got an auto reply which says to expect a reply in 24 - 48 hours! I also have a PayPal account linked to Ebay so I have changed the security questions and password on that, and phoned them to tell them what's happened - they said I didn't have to delete the credit card details that are linked to the account but I have done anyway - I can always put it back later.
Ebay kindly sent me the IP address that was used to change my details, but Paul can't trace it. Why do Ebay change your details so easily, especially as the new request obviously came from a different source?
Can anyone think of anything I've forgotten to do? Paul is currently signed in to their 'live webchat' for problems such as these - but at the moment it's a 49 minute wait to chat to someone! And I'm slightly frantic to say the least - I use Ebay quite a bit and really don't want my account compromised!

Ebay will sort it out for you, I had the same problem last year they sorted it out within 3 hours.

Paul K · 23-10-2005, 18:03

Quote:

Originally Posted by david.ewles

CONTACT EBAY NOW

this is spam

EBAY never ask for such details

Nope it was a proper ebay email notifying Chi of a change in password and details. As soon as she saw it we tried accessing her ebay account as usual and couldn't sign in. Someone changed the access password 90 mins before we got home

Chimaera · 23-10-2005, 18:05

Quote:

Originally Posted by david.ewles

CONTACT EBAY NOW

this is spam

EBAY never ask for such details

It's not spam, they were not asking for my details, they were confirming that they had been changed as per my request - which I haven't done!
Ebay are now sending all correspondence to this new email address, and the password on my account has been re-set so I can't access it.
Basically I am locked out of my own account, which is evidently now being controlled by someone else!

__________________

Quote:

Originally Posted by Nidge

Ebay will sort it out for you, I had the same problem last year they sorted it out within 3 hours.

Thank you - that is reassuring! But I'm a bit worried as it's a Sunday - and late afternoon at that

Ramrod · 23-10-2005, 18:13

Just what you need!

.....did ebay tell you if your account had been used in those 90 mins?

Chimaera · 23-10-2005, 18:16

Quote:

Originally Posted by Ramrod

Just what you need!

.....did ebay tell you if your account had been used in those 90 mins?

Nope, I've had no reply from them other than the 'helpful' automatically generated email saying I should get a response within 24 - 48 hours! Atleast I could ring PayPal straight away and talk to someone about it.
Paul is still waiting on the live webchat thingy - it still says average wait is 49 minutes - and we are hanging on!
I can't understand why the IP address the change of details request was sent from seems to be untraceable though?

Ramrod · 23-10-2005, 18:31

Quote:

Originally Posted by Chimaera

I can't understand why the IP address the change of details request was sent from seems to be untraceable though?

Maby the scammer has lost his connection? Or would that not matter?

Hom3r · 23-10-2005, 18:35

Sorry I meant this is a scam not this is spam

Chimaera · 23-10-2005, 19:02

Quote:

Originally Posted by Ramrod

Maby the scammer has lost his connection? Or would that not matter?

I have no idea?
I'm really worried though - I can't remember if I used my ntl email addy or Gmail addy to set up the account - if it was Gmail then I would have had to put all my card details on the site, and if that's the case I can't remember which one I used. I'm REALLY in a panic now

And no sign of any contact from Ebay, Paul has given up on the so-called live webchat as it ends at 6pm! So I'll just have to hang on for them to contact me - and as I have 3 cards I could have used to start the account with, I'm stuck! I can't cancel all of them.

__________________

Quote:

Originally Posted by david.ewles

Sorry I meant this is a scam not this is spam

Well I don't know that's it's a scam - my account has been stolen!

__________________

Phew!
I got an email from Ebay telling me that my account HAD been tampered with and that they were re-setting it - and at the same time Paul got a response from the chat facility!
He confirmed what was said in the email, so I re-set my password and security question. It appears there was no activity on my account for the 3 hours or so it was out of my control.
I've now got a (hopefully) more secure password, but I'm still at a loss to explain how the account got hijacked in the first place.
Thanks to everyone for their replies on here - I'm off to have a drink now!

Ramrod · 23-10-2005, 19:04

You might want to contact your credit card companies to see if there has been any strange spending on any of your cards recently.........

Chimaera · 23-10-2005, 19:07

Quote:

Originally Posted by Ramrod

You might want to contact your credit card companies to see if there has been any strange spending on any of your cards recently.........

Well it looks like I didn't input any card details when I registered so that should be ok, and I've checked the account and nothing seems to have happened there. Fingers crossed, but I'll be monitoring them just in case anything suspicious gets spent on them.
I'll keep trying the IP addy too, I'd be interested to see who or what it is!

Kliro · 23-10-2005, 19:11

I've now got a (hopefully) more secure password, but I'm still at a loss to explain how the account got hijacked in the first place.
Thanks to everyone for their replies on here - I'm off to have a drink now!

[/QUOTE]

Easy security question?

Chimaera · 23-10-2005, 19:12

Quote:

Originally Posted by Kliro

Easy security question?

Nope! And not an easy password either - but they are even more difficult now!

**Maggy** · 23-10-2005, 19:48

I wonder if the hijacker was after card details and when they didn't get them just left the account alone...

I think I'm not bothering with Ebay any more..there seems to be too many scares about them.Luckily I've never used my cards with them and I always insist on using a cheque for anything I purchase.No cheque = no sale.

I'm glad you got it sorted..but it is worrying to consider how they got such control.