Loss of Service In Oldham?

Ste Riley · 25-09-2005, 23:05

I've had a load of trouble with my connection this weekend, having very slow download speeds at the following times...

Saturday 4pm till 11pm
Sunday 2pm till 11pm

I was getting download speeds of under 20kbs rendering the service completely useless. Any ideas on what would be causing this?

Has anyone else had a similar experience? Post code OL9

Martin · 25-09-2005, 23:07

I'm quite close to Oldham and i've been having some similar probs for the last few days.

**Paul** · 25-09-2005, 23:14

If it happens again, run some tracert's to www.ntlworld.com and post the results.

slowcoach · 26-09-2005, 03:20

OL8, no problems.
Been at full speed this past week, thought maybe upgrades had been finished in this area.

Ste Riley · 26-09-2005, 13:22

My connection has gone down again... here are 3 tractrt's as requested, the first taken last night, when everything was fine again. Then 2 from this morning, the first being when I started to get problems again and the second after a call to NTL.

The guy said he'd increased the "power" to the STB but that had no effect, then he said he'd increase it more but would take 2 hours to take effect. I now have to sit around till 1PM to see if it takes effect (unlikey) then he said they'd get an engineer out if it still goes on.

25/09/2005 - 11:27PM (Working fine)
================================================== =======================================
Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 8 ms 13 ms 6 ms 10.21.32.1
2 7 ms 7 ms 7 ms 10.21.32.1
3 9 ms 8 ms 9 ms oldh-t2cam1-b-ge-wan43-116.inet.ntl.com [80.5.164.193]
4 9 ms 9 ms 8 ms mant-t2core-b-ge-wan82.inet.ntl.com [213.104.242.205]
5 8 ms 9 ms 9 ms man-bb-b-so-400-0.inet.ntl.com [213.105.242.245]
6 14 ms 15 ms 80 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
7 15 ms 13 ms 15 ms win-dc-a-v900.inet.ntl.com [62.253.188.162]
8 14 ms 28 ms 13 ms www.ntlworld.com [212.250.162.47]

Trace complete.

26/09/2005 - 10:00AM (Loss of service)
================================================== =======================================

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 8 ms 7 ms * 10.21.32.1
2 7 ms 7 ms 7 ms 10.21.32.1
3 * 12 ms 7 ms oldh-t2cam1-b-ge-wan43-116.inet.ntl.com [80.5.164.193]
4 9 ms * 20 ms mant-t2core-b-ge-wan82.inet.ntl.com [213.104.242.205]
5 11 ms 20 ms 89 ms man-bb-b-so-400-0.inet.ntl.com [213.105.242.245]
6 14 ms * 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
7 14 ms 15 ms 15 ms win-dc-a-v900.inet.ntl.com [62.253.188.162]
8 * 15 ms * www.ntlworld.com [212.250.162.47]
9 14 ms 35 ms 14 ms www.ntlworld.com [212.250.162.47]

Trace complete.

26/09/2005 - 10:45AM (After NTL call - power increase / router removed)
================================================== =======================================

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 * 11 ms * 10.21.32.1
2 * * 6 ms oldh-t2cam1-b-ge-wan43-116.inet.ntl.com [80.5.164.193]
3 15 ms 7 ms 7 ms mant-t2core-b-ge-wan82.inet.ntl.com [213.104.242.205]
4 13 ms 7 ms 7 ms man-bb-b-so-400-0.inet.ntl.com [213.105.242.245]
5 13 ms 13 ms * win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
6 13 ms 18 ms * win-dc-a-v900.inet.ntl.com [62.253.188.162]
7 * 13 ms 13 ms www.ntlworld.com [212.250.162.47]

Trace complete.