Being P****ed Around

chris_mc_1266 · 13-09-2005, 21:38

hi guys, i phoned ntl sales on monday night and asked for an upgrade to digital. the salesperson told me that he would ring me with an install date tomorrow evening, but it is now tuesday night and i ringed cs who then transferred me to sales who then told me that their was no record of me asking to be upgraded to digital, so i asked the sales rep to do it for me. little did i know that the same think was about happen and the sales person says he did not know how to upgrade me and usually he would transfer me to someone elce who did. he took down my account number, mobile and house and that i had asked for 3 for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 with 1 mg bb, talk unlimited 24, extra converter and free family pack for 6 months. he PROMISED that some one would give me a call after 5pm tomorrow. Should i stay with ntl or swith all my services to sky and bt

P.S. on the date that u phone ntl and ask for an upgrade to digital, usually how long do u have to wait b4 they will install it.

PLEASE PLEASE HELP ME

WHAT SHOULD I DOO !!!!!
Will an Ntl Employee Please Reply if Convienent

Stuart · 13-09-2005, 21:54

to CableForum.

I'm not an NTL staff member, but I am sure one will be along in a mo.

Ramrod · 13-09-2005, 21:54

Don't worry m8.....this seems to be fairly standard cs for all the big firms irrespective of the product they are selling......ntl don't seem to worse than any other firm (I have had pretty good service from them-but cr*p service from lloyds, barclaycard, natwest, barclays, mesh etc)

I'd stick with ntl--at least your cs can't get much worse

chris_mc_1266 · 13-09-2005, 22:01

yeh but they tell me the same thing over and over again "we will call u in the morning"
__________________

well i can now say that if they do not phone by 5pm i will call ntl sales and ask for an upgrade time and date that is giving them 2hrs to get me sorted

hopefully fingers crossed X i will let u know the result

Roy MM · 13-09-2005, 22:01

hmm is the 3 for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 still on? thought it ran out last month, i could be wrong,

to cable forum enjoy your stay.

Russ · 13-09-2005, 22:02

Thread title edited to stop the OP getting around the swear filter

If they don't call you by tomorrow morning, PM me your name, address and account number and I promise to get this sorted for you.

chris_mc_1266 · 13-09-2005, 22:09

no no it is still running and their is a new offer out 2 that they offered me, half price family pack with free movies for 6 months

__________________

thanks russ il let u know the outcome

marky · 13-09-2005, 22:10

offered you aged 14

i'll think about that one

chris_mc_1266 · 13-09-2005, 22:22

wot u mean ??? :S

marky · 13-09-2005, 22:24

Quote:

Originally Posted by chris_mc_1266

wot u mean ??? :S

look left it says you are 14 yrs old

chris_mc_1266 · 13-09-2005, 22:26

yeh lol and im donig it 4 ma dad hes computer iliterate

marky · 13-09-2005, 22:28

cool then good onya mate

spike7451 · 14-09-2005, 00:38

Quote:

Originally Posted by chris_mc_1266

yeh lol and im donig it 4 ma dad hes computer iliterate

WTF!!!! (Need a yoof translator!!!!)

Nikko · 14-09-2005, 00:47

Quote:

Originally Posted by chris_mc_1266

yeh lol and im donig it 4 ma dad hes computer iliterate

So I would surmise from the above that you are a juvenile that struggles with the written word, and your paternal parent struggles with IT?

Do you have a responsible adult available that has a modicum of communicative skill and conceivably the wherewithall to make an intelligable phonecall?

**Paul** · 14-09-2005, 02:04

Now then people, play nicely.