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Outage in BL5
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Old 14-08-2025, 18:48   #1
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Thumbs down Outage in BL5
Broadband and Tv services down for over 30 hours now.
Anybody in the know here today?
Apparently phone services still working but not checked, how?
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Old 14-08-2025, 20:13   #2
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Re: Outage in BL5
Have you checked their status page ?

https://my.virginmedia.com/faults/service-status
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Old 14-08-2025, 21:11   #3
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Re: Outage in BL5
Yes, first fix was 11pm last night then 1pm then 5pm now 9pm. Outage identified and raised.

---------- Post added at 21:11 ---------- Previous post was at 20:21 ----------

Issue 1
Status

Outage Identified and Raised

Estimated fix time

15 August at 12:08.

Details

You might find that you don't have any Virgin Fibre, Voice, or Interactive Virgin TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.


CHANGED AGAIN
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Old 14-08-2025, 21:36   #4
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Re: Outage in BL5
Sounds a bit like someone may have damaged a cable.
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Old 15-08-2025, 00:15   #5
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Re: Outage in BL5
BTW no fault numbers are showing but were briefly earlier today, showing as 2 faults.

---------- Post added 15-08-2025 at 00:15 ---------- Previous post was 14-08-2025 at 23:00 ----------

Issue 1
Status

Outage Identified and Raised

Estimated fix time

Today at 1:08pm.

Details

You might find that you don't have any Virgin Fibre, Voice, or Interactive Virgin TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.


Get issue updates
Issue 2
Status

Outage Identified and Raised

Estimated fix time

Today at 1:08pm.

Details

You might find that you don't have any Virgin Fibre, Voice, or Interactive Virgin TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.
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Old 15-08-2025, 11:23   #6
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Re: Outage in BL5
Issue 2
Status

A problem identified and an engineer has been dispatched

Estimated fix time

Today at 1:08pm.
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