General Virgin sending new terms emails for some

lonespeaker · 13-09-2023, 17:14

I just received an email from virgin informing me they are changing my contract terms from April and I have until the end of October to leave without penalty. i haven't changed my package since late 2022.

It's great timing because I was going to pay the 288 early termination fee to leave anyway.

ozsat · 13-09-2023, 17:31

So what are the changes?

BenMcr · 13-09-2023, 17:37

Quote:

Originally Posted by ozsat

So what are the changes?

It's to align all customers that haven't joined or had a price increase this year to the current terms that include the RPI price increases from next year.

Mr K · 15-09-2023, 14:17

Quote:

Originally Posted by BenMcr

It's to align all customers that haven't joined or had a price increase this year to the current terms that include the RPI price increases from next year.

Or is it to cover their backs for Ofcoms investigation? Too little, too late. The Grim Reaper is coming for VM...

**Paul** · 15-09-2023, 16:50

Quote:

Originally Posted by BenMcr

It's to align all customers that haven't joined or had a price increase this year to the current terms that include the RPI price increases from next year.

So not content with ripping off new customers, they want to rip off all the current ones as well.

denphone · 15-09-2023, 17:45

Quote:

Originally Posted by Mr K

Or is it to cover their backs for Ofcoms investigation? Too little, too late. The Grim Reaper is coming for VM...

We have just got the email and we are not happy with these changes.

Mr K · 15-09-2023, 18:25

Quote:

Originally Posted by denphone

We have just got the email and we are not happy with these changes.

Take up their kind offer to leave then Den, assuming you can get the services from elsewhere. If nothing else it will force VM to give you a deal. However under these under these terms you still haven't a clue what you'll be agreeing to pay in future whatever price they offer.

pip08456 · 15-09-2023, 18:38

I should imagine everyone will be getting one before end of September. Will be watching to see if there is a mass exodus by October 31st.

You going Mr K? Don't forget there are still may be deals to be made. I'll ring in to find out if not City Fibre for a 2 year deal sounds good.

Itshim · 15-09-2023, 19:02

Quote:

Originally Posted by denphone

We have just got the email and we are not happy with these changes.

Hardly a suprise, thought l read about it earlier this year. As Mr k says are you going to opt out? My thought is the other man's grass is always greener. For what they charge wish they would sort out the epg

lam easily pleased

Jaymoss · 15-09-2023, 19:37

I want the email. Would love to negotiate early

Inactive Digital · 15-09-2023, 20:02

I'm confused what this is all about. Is it another update to the T&Cs? I thought all existing customers had received this earlier in the year?

pip08456 · 15-09-2023, 20:06

Quote:

Originally Posted by Jaymoss

I want the email. Would love to negotiate early

I have it and will be seeking to do the same next month. I do have City Fibre available with a 2 year contract. A good offer could be pending!

vincerooney · 15-09-2023, 23:36

i got the email but had a deal for another year so dont know why i got it?

RichardCoulter · 16-09-2023, 01:41

Quote:

Originally Posted by vincerooney

i got the email but had a deal for another year so dont know why i got it?

I got put into another contract recently after accepting a deal to be upgraded back to Maxit TV with TNT Sports in return for paying £3 a month less. They said that there wouldn't be a price increase for the full 18 months.

I'm now beginning to wonder if this was one of their lies or if they will renage on this promise, but give me the option to cancel.

Itshim · 16-09-2023, 14:37

Quote:

Originally Posted by Inactive Digital

I'm confused what this is all about. Is it another update to the T&Cs? I thought all existing customers had received this earlier in the year?

So did I