Why do I need an engineer for my 20Mb to 60Mb upgrade
23-09-2012, 20:19
|
#1
|
|
cf.member
Join Date: Jan 2011
Location: Sale
Services: TIVO - XL TV 60mb Broadband
Posts: 12
|
Why do I need an engineer for my 20Mb to 60Mb upgrade
I am due for a free 20Mb to 60Mb upgrade & when I logged in to request the upgrade the text told me that VM would send me a Superhub & only send an engineer if I required one. However, as I completed the request it automatically asked me to book an engineer which I did. I queried this with VM but they weren't clear why an engineer was needed, just that he was. In the past when an engineer has been involved they have done very little & left all the configuration bits to me. Anybody any idea what the engineer is needed for in this upgrade?
|
|
|
|
23-09-2012, 20:31
|
#2
|
|
cf.mega poster
Join Date: Aug 2009
Posts: 5,386
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
What's your power levels?
|
|
|
|
|
23-09-2012, 20:45
|
#3
|
|
cf.member
Join Date: Jan 2011
Location: Sale
Services: TIVO - XL TV 60mb Broadband
Posts: 12
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
Don't know - where do i find this info?
|
|
|
|
|
23-09-2012, 20:52
|
#4
|
|
cf.mega poster
Join Date: Aug 2004
Posts: 11,207
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
Short answer - because computer says so.
|
|
|
|
|
23-09-2012, 21:12
|
#5
|
|
Inactive
Join Date: Jan 2006
Location: Bournemouth
Services: Free^60meg No, Free^30meg Yes, TV M, Phone M.
Running Kubuntu 12.04+Chromium Browser On Free laptop
Posts: 457
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
You need him to avoid having him to arrive after the super hub says your power levels are too high...
My power levels were perfectly fine on old modem but going from the normal modem to super hub and the new system, messed up the power levels.
I forgot to make him stay to check them but you should.....
It cost me a little device via mail order to fix them later and had 3 days of slower internet.
This is why they want an engineer. the guy will also dispose of the old modem in the bin for you later.
|
|
|
|
|
24-09-2012, 18:47
|
#6
|
|
Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
Docsis 3 is more sensitive to power levels, it's just a customer experience thing.
|
|
|
|
|
24-09-2012, 21:15
|
#7
|
|
cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
They phoned me up and offered me an upgrade from 20Mb to 60Mb a few months ago.
No engineer came. Superhub came by post. Easy to set up. Been totally reliable. Never rebooted itself or needed rebooting.
Mansfield NG18.
[img]Download Failed (1)[/img]
|
|
|
|
|
25-09-2012, 00:13
|
#8
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Why do I need an engineer for my 20Mb to 60Mb upgrade
Quote:
Originally Posted by oliver1948uk
They phoned me up and offered me an upgrade from 20Mb to 60Mb a few months ago.
No engineer came. Superhub came by post. Easy to set up. Been totally reliable. Never rebooted itself or needed rebooting.
|
That would have been because your power levels were fine.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 17:52.
|
Join CF
You are here: 
