04-04-2012, 19:07
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#1
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Inactive
Join Date: Dec 2008
Posts: 116
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Upgraded from 50-100mb
I have a superhub and my area is 100mb ready, so will it just need to be turned on or does a tech need to come out and fiddle with my superhub?
The lady on the phone said the technician will be coming out to adjust the green box next week for my service, didn't say if he would need to come by though.
Anyone know the process for a 50-100 upgrade?
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04-04-2012, 19:15
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgraded from 50-100mb
As far as I know it depends on the network levels. Most 50 > 100Mbit are 'office only' i.e. no engineer required if that is all you are having done
__________________
I work for Virgin Media but all views are my own.
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04-04-2012, 19:21
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#3
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Inactive
Join Date: Dec 2008
Posts: 116
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Re: Upgraded from 50-100mb
good to hear, thanks ben
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04-04-2012, 19:47
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#4
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Upgraded from 50-100mb
Will i need a superhub, i've got 50Mb at present.
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04-04-2012, 19:50
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgraded from 50-100mb
You won't be forced to have one
__________________
I work for Virgin Media but all views are my own.
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04-04-2012, 23:59
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#6
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Upgraded from 50-100mb
Quote:
Originally Posted by BenMcr
You won't be forced to have one
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Does that mean that if i go to 100Mb i wont need a superhub?
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05-04-2012, 01:22
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#7
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cf.mega poster
Join Date: Nov 2010
Location: Stafford
Posts: 4,226
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Re: Upgraded from 50-100mb
you will have the choice, of either keeping your current modem or using the superhub
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05-04-2012, 02:08
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#8
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cf.addict
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play,
Virgin Media Gig1
Posts: 167
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Re: Upgraded from 50-100mb
I phoned up yesterday to go from 50 to 100 and they told me I would need an engineer visit ("to check power levels"), but I replied that I was told the same thing when I went from 30 to 50.
I then explained that the engineer came and said that there was absolutely no need to do the power level check and that all he did was phone the activation line for me. (I've checked the levels myself and they're well within the limits listed on the Virgin Media forums - despite the cable being installed pre-Telewest).
The sales person then said that they could do it without an engineer visit, but that I'd be responsible for a call out charge if something went wrong.
Of course, nothing has gone wrong!
(We already had a Superhub)
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06-04-2012, 19:34
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#9
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Upgraded from 50-100mb
That's rubbish you wouldn't be charged for the call out.
The only time VM charges you is if you damage or alter something and it causes problems, or of course you ask for them to come out for something not fault related ..
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06-04-2012, 20:12
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#10
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cf.addict
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play,
Virgin Media Gig1
Posts: 167
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Re: Upgraded from 50-100mb
Quote:
Originally Posted by Nopanic
That's rubbish you wouldn't be charged for the call out.
The only time VM charges you is if you damage or alter something and it causes problems, or of course you ask for them to come out for something not fault related ..
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That's what I thought.
It wouldn't have made sense anyway. I'm saving them money by not having a callout in the first place.
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