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Virgin media ignoring reports of open green box, any ideas?
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Old 02-04-2012, 00:56   #1
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Unhappy Virgin media ignoring reports of open green box, any ideas?
Hi all,
Our house is opposite the green box and the front cover has fallen off, I have managed to prop it back on but it is by no way secure.

I have reported it to Virgin 13 times online (over 3 weeks) and twice on the phone and its still not been sorted.

Im worried its damaging the box through exposure to the elements now or will be vandalised soon and we will loose our services.

Any ideas on how I can get this sorted? Is there anyone who will take any notice from Virgin and be interested in sorting it?

Email addresses or phone numbers welcome.

Can not believe they are more bothered!!

Thanks
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Old 02-04-2012, 07:21   #2
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Re: Virgin media ignoring reports of open green box, any ideas?
Post it on the official Virgin Media forum HERE
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Old 02-04-2012, 08:15   #3
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Re: Virgin media ignoring reports of open green box, any ideas?
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Originally Posted by Peter_ View Post
Post it on the official Virgin Media forum HERE
Surely 15 times is ample,if they cant be bothered responding then why should the Op?
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Old 02-04-2012, 09:11   #4
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Re: Virgin media ignoring reports of open green box, any ideas?
Just leave it open, its there problem now
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Old 02-04-2012, 09:29   #5
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Re: Virgin media ignoring reports of open green box, any ideas?
Quote:
Originally Posted by Peter_ View Post
Post it on the official Virgin Media forum HERE
I will post it.

My concern is purely selfish, we have the phone, TV and broadband from them and I think the box is pretty close to being battered by either a vandal idiot or the elements.

Its going to take them longer to replace the box and get our services up and running than it would be to send some one out to secure the box.

They just seem so un-interested.
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Old 02-04-2012, 11:05   #6
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Re: Virgin media ignoring reports of open green box, any ideas?
Tell us here and I'll pass it onto them via Twitter. They're very good at sorting stuff out
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Old 03-04-2012, 09:18   #7
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Re: Virgin media ignoring reports of open green box, any ideas?
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Originally Posted by carlwaring View Post
Tell us here and I'll pass it onto them via Twitter. They're very good at sorting stuff out
Can I PM you the details please?
Thank you for the kind offer.
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Old 03-04-2012, 10:49   #8
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Re: Virgin media ignoring reports of open green box, any ideas?
No problem. A street name and postcode please.
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Old 03-04-2012, 11:03   #9
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Re: Virgin media ignoring reports of open green box, any ideas?
Damaged street furniture

You can now report them to this new number:

0330 333 0444
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Old 03-04-2012, 19:55   #10
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Re: Virgin media ignoring reports of open green box, any ideas?


My VM green box.
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Old 03-04-2012, 20:38   #11
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Re: Virgin media ignoring reports of open green box, any ideas?
Have you reported it?
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Old 03-04-2012, 20:41   #12
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Re: Virgin media ignoring reports of open green box, any ideas?
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Have you reported it?
How?
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Old 03-04-2012, 21:39   #13
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Re: Virgin media ignoring reports of open green box, any ideas?
Read the post above yours
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Old 03-04-2012, 22:13   #14
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Re: Virgin media ignoring reports of open green box, any ideas?
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Originally Posted by carlwaring View Post
Read the post above yours
Carl 'Eyes' Waring.
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Old 03-04-2012, 22:48   #15
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Re: Virgin media ignoring reports of open green box, any ideas?
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How?
I took that as a 'no'.

Now reported.
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