Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Very slow in RG41

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page Very slow in RG41
Register FAQ Community Calendar

Very slow in RG41
Reply
Page 1 of 2 1 2
 
Thread Tools
Old 01-03-2012, 03:30   #1
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Question Very slow in RG41
Hello,
Is any having probs with brousing in the RG41 area?

151 just get a recorded message saying very busy and phoneing the status it says there are no problems!

Ken
Ken W is offline   Reply With Quote
Advertisement
Old 01-03-2012, 10:40   #2
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Very slow in RG41
have you tried this?

Which modem have you got?
General Maximus is offline   Reply With Quote
Old 01-03-2012, 10:52   #3
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Very slow in RG41
Quote:
Originally Posted by General Maximus View Post
have you tried this?

Which modem have you got?
The Virgin Media 256.

10 Mbit broadband.
Ken W is offline   Reply With Quote
Old 01-03-2012, 12:05   #4
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Very slow in RG41
sorry, i forgot to give you the link

https://my.virginmedia.com/faults/service-status


Anyways, if it says everything is okay go to 192.168.100.1. Copy the info from the downstream tab, upstream and operational config and paste here
General Maximus is offline   Reply With Quote
Old 01-03-2012, 13:30   #5
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Very slow in RG41
Quote:
Originally Posted by General Maximus View Post
sorry, i forgot to give you the link

https://my.virginmedia.com/faults/service-status


Anyways, if it says everything is okay go to 192.168.100.1. Copy the info from the downstream tab, upstream and operational config and paste here
I cannot get to the link I just get a cannot see web site after 3 mins.

Downstream Lock : LockedDownstream Channel Id : 2Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/secDownstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 1.3 dBmVDownstream SNR : 38.2 dB
Upstream Lock : LockedUpstream Channel ID : 2Upstream Frequency : 22200000 HzUpstream Modulation : QAM16Upstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 43.5 dBmVUpstream Mini-Slot Size : 2


[img]Download Failed (1)[/img]

---------- Post added at 13:30 ---------- Previous post was at 13:21 ----------

Quote:
Originally Posted by Ken W View Post
I cannot get to the link I just get a cannot see web site after 3 mins.

Downstream Lock : LockedDownstream Channel Id : 2Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/secDownstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 1.3 dBmVDownstream SNR : 38.2 dB
Upstream Lock : LockedUpstream Channel ID : 2Upstream Frequency : 22200000 HzUpstream Modulation : QAM16Upstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 43.5 dBmVUpstream Mini-Slot Size : 2


[img]Download Failed (1)[/img]
My moden is a VM 256 on the 10 Mbit teir
Ken W is offline   Reply With Quote
Old 01-03-2012, 14:19   #6
craigj2k12
cf.mega poster
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,226
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: Very slow in RG41
Quote:
Originally Posted by Ken W View Post
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 1.3 dBmV
Downstream SNR : 38.2 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 43.5 dBmV
Upstream Mini-Slot Size : 2
looks fine to me
craigj2k12 is offline   Reply With Quote
Old 01-03-2012, 14:31   #7
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Very slow in RG41
ya, have you run any speedtests from www.speedtest.net today. It might not be perfect this evening when everyone is home but I think you might have just had a bad spat due to network congestion

Talking about power levels, mine havebeen going down the pan the last couple of days. I am not worried though because i still have no probs pulling 12mb/sec and uploading at 1mb/sec.

Power Level
(dBmV) -4.67 -2.53 -3.50 -3.69

I reckon it is a conspiracy so when I ring up and say something is wrong they can say "well it is obvious your vmng300 is at fault, we are going to do you a huge favour and send you a shub which we guarantee will fix it for you"
General Maximus is offline   Reply With Quote
Old 01-03-2012, 19:49   #8
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Very slow in RG41
Quote:
Originally Posted by General Maximus View Post
ya, have you run any speedtests from www.speedtest.net today. It might not be perfect this evening when everyone is home but I think you might have just had a bad spat due to network congestion

Talking about power levels, mine havebeen going down the pan the last couple of days. I am not worried though because i still have no probs pulling 12mb/sec and uploading at 1mb/sec.

Power Level
(dBmV) -4.67 -2.53 -3.50 -3.69

I reckon it is a conspiracy so when I ring up and say something is wrong they can say "well it is obvious your vmng300 is at fault, we are going to do you a huge favour and send you a shub which we guarantee will fix it for you"
I could not log on to the speed check.
I phoned 151 this after noon only to be cut off twice, on the 3rd attempt I spoke to a agent in India who I could not under stand his accent, he muttered intermittent and takeing 7 days to get an engineer to look into it.

I left my modem switch on and I visited the Virgin Media shop in Reading who got me in touch with the I think Edingburg call center and they did some checks and said my levels need adjusting and logged it as a catagory 5 which he said was a 3 day look at time scale.

I will keep my fingures crosssed.
Ken W is offline   Reply With Quote
Old 01-03-2012, 20:11   #9
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Very slow in RG41
they were talking about out of their bottoms. They told you 3 days just in case there is a network fault and it gives them time to pick it up and fix it. There is nothing wrong with your power levels and if an engineer comes out he'll take one look at them and leave.
General Maximus is offline   Reply With Quote
Old 02-03-2012, 14:43   #10
Sephiroth
Sulking in the Corner
 
Sephiroth's Avatar
 
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
Sephiroth has a nice shiny starSephiroth has a nice shiny star
Sephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny star
Re: Very slow in RG41
Ken

Your levels are as good as it gets. I'm in Winnersh too on 50 meg. My frequency plan is different from yours being on the DOCSIS 3 network. You're on the legacy network (6 MHz bandwidth, not 8 MHz, by the way). You'd likely be going onto a legacy server, although that needn't be the case. If it was noise in your local optical node (Wedderburn?), then the stats would show this.

It could be that your optical node is being hammered by other users on your downstream frequency, but I doubt that. So I'd put it down to something at the VM end.

That said, the past two days, peak time, on my 50 meg service have been less than perfect (but nothing like you report). I run the TBB ping and on on a quiet system yesterday, maximum latency shot up and there was packet loss, indicating considerable congestion in my frequency range.

Finally, if web pages are waiting to load, it could be upstream congestion. But why that would suddenly happen is a nystery to me. So something at the VM end is my favourite.

BTW you'll be upgraded to 30 meg later this year. AFAIK the Winnersh area infrastructure hasn't yet been upgraded . I've every confidence that our experience will be better thereafter.

Cheers
__________________
Seph.

My advice is at your risk.
Sephiroth is offline   Reply With Quote
Old 03-03-2012, 20:17   #11
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Very slow in RG41
Quote:
Originally Posted by Sephiroth View Post
Ken

Your levels are as good as it gets. I'm in Winnersh too on 50 meg. My frequency plan is different from yours being on the DOCSIS 3 network. You're on the legacy network (6 MHz bandwidth, not 8 MHz, by the way). You'd likely be going onto a legacy server, although that needn't be the case. If it was noise in your local optical node (Wedderburn?), then the stats would show this.

It could be that your optical node is being hammered by other users on your downstream frequency, but I doubt that. So I'd put it down to something at the VM end.

That said, the past two days, peak time, on my 50 meg service have been less than perfect (but nothing like you report). I run the TBB ping and on on a quiet system yesterday, maximum latency shot up and there was packet loss, indicating considerable congestion in my frequency range.

Finally, if web pages are waiting to load, it could be upstream congestion. But why that would suddenly happen is a nystery to me. So something at the VM end is my favourite.

BTW you'll be upgraded to 30 meg later this year. AFAIK the Winnersh area infrastructure hasn't yet been upgraded . I've every confidence that our experience will be better thereafter.

Cheers
It is now at full speed. In had a record call from Virgin Media saying the fault had now been corrected.

Yes I am in Wedderburn, I am on 10 Meg L at the moment so I should be upgraded to 20 Meg within the next 18 months.

You mentioned that I am on the legacy network, what effect dose that have for me?
Ken W is offline   Reply With Quote
Old 03-03-2012, 20:22   #12
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Very slow in RG41
Quote:
Originally Posted by Ken W View Post
You mentioned that I am on the legacy network, what effect dose that have for me?
It is all old hardware and basically out of date everything. It doesnt have as much resilience and capability as the newer docsis 3 network they have been trying to get everyone on
General Maximus is offline   Reply With Quote
Old 03-03-2012, 22:39   #13
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Very slow in RG41
Quote:
Originally Posted by General Maximus View Post
It is all old hardware and basically out of date everything. It doesnt have as much resilience and capability as the newer docsis 3 network they have been trying to get everyone on
Telecencial first installed phone and TV over 20 years ago, that was taken over by Comtel then ntl and broad band was then available , I was on 120 K, Virgin Media then took over so a rather old installation of our cable network in Winnersh area.

Do you think that Virgin Media will update the network in the Winnersh area?
Ken W is offline   Reply With Quote
Old 03-03-2012, 23:19   #14
Sephiroth
Sulking in the Corner
 
Sephiroth's Avatar
 
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
Sephiroth has a nice shiny starSephiroth has a nice shiny star
Sephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny starSephiroth has a nice shiny star
Re: Very slow in RG41
Ken

They most certainly will.

My neighbour in Grovelands is on 10 meg and still on the legacy network. I took the Telecential TV service about 15 years ago but only took their broadband (NTL) when it became 20 meg. Never had a problem. I moved to 50 meg 18 months ago.

As I mentioned earlier, you're being upgraded FOC to 30 meg some time this summer. You'll get a Super Hub. They're going to each cabinet and refurbishing the amplifiers. New lasers are going into the optical nodes and I believe additional fibre is being pulled to the optical nodes in order to facilitate the improved upstream (you'll get 3 meg upstream).

Cheers
__________________
Seph.

My advice is at your risk.
Sephiroth is offline   Reply With Quote
Old 03-03-2012, 23:35   #15
qasdfdsaq
cf.mega poster
 
Join Date: Aug 2004
Posts: 11,207
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
Re: Very slow in RG41
10mb is only being upgraded to 20, not 30, and won't be getting a Superhub - unless things have changed since VM announced the upgrades.
qasdfdsaq is offline   Reply With Quote
Reply
Page 1 of 2 1 2

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 20:09.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.

Copyright © 2024 Cable Forum Hosted On Hetzner Cloud