Problem in SK10 and SK11

[ultimate]

Internet has been very very slow, just phone up 0800 561 0061 and they say there is a fault in these 2 areas. Don't know how long it will take.

[ultimate]

Its now almost 11pm, the fault is still there, as confirmed by the phone message, but the VM service status page is still showing no problem. Are they all asleep???

[ultimate]

The internet went very slow again just now so I decided to ring 151. The automatic message confirmed there is a fault in SK10 and SK11, waited 20 minutes to speak to this Indian gentleman who was very polite and helpful. He then found there is indeed a "fault" in the area, and the fault is caused by VM laying new cables, and the fault will continue to affect speed from time to time until February. He let me have this month free.

With big cabling improvements like this, affecting so many household for an extended period of time, I would have thought VM should let us know in advance this is happening, one email is suffice. But did they hell. Still nothing is showing at the service status page. Just wonder what that page is really good for?

[ultimate]

Got a phone call from VM yesterday, automatic message, just telling me that they have completely fixed the fault which I reported.

Nice one VM.

[pabscars]

Alls well that ends well