30M Connection grinding to a halt since a week ago?!

pooper · 01-12-2011, 20:54

I know there have been widespread packetloss issues lately, so i've kinda held off, thinking that this problem (now that it's apparently fixed) would just sort itself out... but noooooooo!

My connection is slowly grinding to a halt and i'm getting loads of packetloss, here are two pathpings i've just done (one to Google, and one to OpenDNS). By the looks of it, I get "hilarious" amounts of packet loss at the very first hop, then a generous sprinkling at each hop thereafter:

Code:

Tracing route to www.l.google.com [74.125.230.145]
over a maximum of 30 hops:
  0  Home-PC [192.168.1.2]
  1     *     10.14.252.1
  2  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
  4  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
  5  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
  6  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
  7     *     138-14-250-212.static.virginmedia.com [212.250.14.138]
  8  209.85.255.175
  9  209.85.251.58
 10  lhr14s02-in-f17.1e100.net [74.125.230.145]

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Home-PC [192.168.1.2]
                               19/ 100 = 19%   |
  1  ---     100/ 100 =100%    81/ 100 = 81%  10.14.252.1
                                0/ 100 =  0%   |
  2   13ms    21/ 100 = 21%     2/ 100 =  2%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
                                0/ 100 =  0%   |
  3   16ms    26/ 100 = 26%     7/ 100 =  7%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
                                0/ 100 =  0%   |
  4   22ms    19/ 100 = 19%     0/ 100 =  0%  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
                                3/ 100 =  3%   |
  5   23ms    22/ 100 = 22%     0/ 100 =  0%  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
                                1/ 100 =  1%   |
  6   28ms    23/ 100 = 23%     0/ 100 =  0%  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
                                3/ 100 =  3%   |
  7   28ms    26/ 100 = 26%     0/ 100 =  0%  138-14-250-212.static.virginmedia.com [212.250.14.138]
                                0/ 100 =  0%   |
  8   28ms    26/ 100 = 26%     0/ 100 =  0%  209.85.255.175
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%    74/ 100 = 74%  209.85.251.58
                                0/ 100 =  0%   |
 10   23ms    26/ 100 = 26%     0/ 100 =  0%  lhr14s02-in-f17.1e100.net [74.125.230.145]

Trace complete.


-------------------------------

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:
  0  Home-PC [192.168.1.2]
  1  10.14.252.1
  2  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
  4  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
  5  195.50.91.69
  6  ae-2-52.edge4.London1.Level3.net [4.69.139.106]
  7  195.50.122.86
  8  resolver1.opendns.com [208.67.222.222]

Computing statistics for 200 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Home-PC [192.168.1.2]
                               14/ 100 = 14%   |
  1  ---     100/ 100 =100%    86/ 100 = 86%  10.14.252.1
                                0/ 100 =  0%   |
  2   12ms    20/ 100 = 20%     6/ 100 =  6%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
                                0/ 100 =  0%   |
  3   14ms    24/ 100 = 24%    10/ 100 = 10%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
                                0/ 100 =  0%   |
  4   17ms    22/ 100 = 22%     8/ 100 =  8%  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
                                0/ 100 =  0%   |
  5   15ms    16/ 100 = 16%     2/ 100 =  2%  195.50.91.69
                                0/ 100 =  0%   |
  6   14ms    14/ 100 = 14%     0/ 100 =  0%  ae-2-52.edge4.London1.Level3.net [4.69.139.106]
                                7/ 100 =  7%   |
  7   23ms    21/ 100 = 21%     0/ 100 =  0%  195.50.122.86
                                1/ 100 =  1%   |
  8   13ms    22/ 100 = 22%     0/ 100 =  0%  resolver1.opendns.com [208.67.222.222]

Trace complete.

and here are my power levels:

I'm assuming those levels are okay?

Any help/advice would be very much appreciated

Thanks

pooper · 02-12-2011, 23:26

Still s***e as ever.

Can anyone confirm if those power levels are to blame for this?

If so, i'll get on the phone.

Cheers!

thenry · 02-12-2011, 23:59

how long has this been going on because there still seems to be issues.

regarding your power levels...

http://www.cableforum.co.uk/board/34896851-post3.html

going by the above link your down levels are ok although if you wanted you could have an attenuator fitted to lower the levels a little. your up levels are minimum going by the link above which might need looking at ?

call VM 150, raise the packet loss issue (grab a ref number if possible)-no ref- post the packet loss on VMs community forum and just wait until you get a response. book a tech to sort your power levels via the 150 call