50M : Price increase 50 > 100Mb

[slowcoach]

The bad news, upgrading from 50 Mb to 100Mb has gone up £3 to £13 extra.

The good news, I have discovered a way to get through to UK CS after dialling 150.

[thenry]

Originally Posted by slowcoach

The good news, I have discovered a way to get through to UK CS after dialling 150.

sharing is caring

[slowcoach]

This just may be a fluke but after calling numerous times dialling 150 and getting Bangalore I decided to change tactics, dialling 150 again the robot asked me if the line I was using was on the same account as the problem I was calling about, this time I selected no, then I was given a number of options to which I selected to speak to a CA and I was immediately connected to a UK CS Advisor who then proceeded to ask me questions relative to my account, eventually, when she was satisfied I was who I said I was she dealt with my query.

Now I know that if you play cards long enough you will probably be dealt four aces eventually but it did seem strange that after trying for a few days and always getting through to Delhi that I got through to the UK first time after initially pretending I was calling on someone else's behalf.

Worth a try next time you call 150.

[thenry]

will give it a go next time, thanks

[slowcoach]

Just called again as above and got through to Scotland first time, every egg a bird.....

[Grimpy]

Just been qouted an extra £8.50 to go from 50 - 100mb.

[slowcoach]

There's probably a note on my account saying “Screw slowcoach for all you can get�.

[Peter_]

Originally Posted by slowcoach

This just may be a fluke but after calling numerous times dialling 150 and getting Bangalore I decided to change tactics, dialling 150 again the robot asked me if the line I was using was on the same account as the problem I was calling about, this time I selected no, then I was given a number of options to which I selected to speak to a CA and I was immediately connected to a UK CS Advisor who then proceeded to ask me questions relative to my account, eventually, when she was satisfied I was who I said I was she dealt with my query.

Now I know that if you play cards long enough you will probably be dealt four aces eventually but it did seem strange that after trying for a few days and always getting through to Delhi that I got through to the UK first time after initially pretending I was calling on someone else's behalf.

Worth a try next time you call 150.

Just ring 150 then option 5 then option 2 gets you Customer Relations who will then transfer you.

[slowcoach]

Thanks for that little gem Masque.

[ErnieBean]

Originally Posted by slowcoach

There's probably a note on my account saying “Screw slowcoach for all you can get�.

That note is on every bodies account.
are other companies as bad as virgin

[BenMcr]

Originally Posted by slowcoach

The bad news, upgrading from 50 Mb to 100Mb has gone up £3 to £13 extra.

According to the website it's still £10 extra than 50Mbit - if you are on the current price for 50Mbit

http://shop.virginmedia.com/broadband/up-to-50mb.html £25 with a phoneline

http://shop.virginmedia.com/broadband/up-to-100mb.html £35 with a phoneline

[slowcoach]

Originally Posted by BenMcr

According to the website it's still £10 extra than 50Mbit - if you are on the current price for 50Mbit

http://shop.virginmedia.com/broadband/up-to-50mb.html £25 with a phoneline

http://shop.virginmedia.com/broadband/up-to-100mb.html £35 with a phoneline

Those are the new customer prices, existing customers trying to upgrade on-line are now told to contact CS by phone to upgrade, this page is new in the last 2-3 weeks, previously you could upgrade on-line for £10 extra plus installation fee.
I did inform CS about the pages you mention, even offering to be put on a new 18 month contract as shown but they would have none of it, tried offshore and UK and got exactly the same blather.
All I could get out of them was removing the installation fee.

[BenMcr]

Remember though not to get caught up about the increase (due the differences existing prices can be) - you need to concentrate on the total cost.

For 100Mbit the bundle should costs the same per month as a new customer (excluding any short term discounts)

[kwikbreaks]

Don't waste your time with CS call retentions.

[slowcoach]

Originally Posted by BenMcr

Remember though not to get caught up about the increase (due the differences existing prices can be) - you need to concentrate on the total cost.

For 100Mbit the bundle should costs the same per month as a new customer (excluding any short term discounts)

Exactly my point, but I was quoted £6 more for exactly the same 100 Mb plus Unlimited Phone bundle, £72 a year more than the price shown (ignoring initial new customer discounts).