50M : Keep losing internet

[BeeVee]

I have just spent 50 minutes on hold trying to report a fault, gave up in the end.

My internet keeps going off line, modem log states T3 timeouts. Re-booted modem, still no joy.

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 105 106 107 108
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -4.46 -4.86 -5.65 -5.44
RxMER
(dB) 35.97 35.60 35.97 36.17
Correctable
Codewords 1 1 1 1
Uncorrectable
Codewords 286 989 302 896



Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 58.21 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 293 0 0 0
T4 Timeouts 0 0 0 0

Perhaps this log may contain some answers.

Just concerned I may have to phone faults again and get no reply

---------- Post added at 23:53 ---------- Previous post was at 22:13 ----------

"It's a great time to introduce your friends to Virgin Media as we are offering £50 credit on your bill for each friend you introduce to Virgin Media before the 31st December 2011."

After hanging about for 50 minutes on hold to get help, and no answer.. you expect me to introduce a friend ?

My internet keeps disconnecting, I phone you for help.. and you don't answer the phone.

I'm afraid I can't introduce my friends to that kind of service.

Lost internet so many times tonight... and I can't talk to anyone... why ask me to phone if you don't answer the phone ?

[djfunkdup]

downstream Power Level (dBmV) -4.46 -4.86 -5.65 -5.44 : is too low..

upstream Power Level (dBmV) 58.21 N/A N/A N/A : is too high

they defo need tweaking..

although your power levels are slightly out of sync,this would not cause your connection to drop.but they do need looked at by a VM tech.sorry i cant be more help .calling between 8pm and 5pm should get you through to uk support.they should be quicker getting your problem resolved.

[jb66]

58.21 would cause it to drop out as thats the maximum level the superhub can go on that particular UBR/BSR

[BeeVee]

Thank you both.