50M Can't connect to certain sites

buckleb · 16-10-2011, 17:29

As of this afternoon I am unable to connect to a number of sites (including cableforum.co.uk and the Virginmedia help forums) either by name or IP address.

I also seem to have acquired a new DNS suffix, or at least I don't remember seeing it before (croy.cable.virginmedia.com) I'm not sure if that's relevant (I live in Crawley).

Any works going on that might be causing this?

I've hooked up my 3G dongle to post this

Mick Fisher · 16-10-2011, 17:36

Try using a proxy until the problem is sorted.

webcache.virginmedia.com on port 8080

thenry · 16-10-2011, 17:41

I'm in Crawley too dude, same problems. I can't access the site you posted Mike, the loading just ends with error. I'm able to get onto the forum via anonymouse.org

loads of sites aren't appearing for me too. Tried VM 150, pointless phone call. Whats going on? My BB is maxing out on speedtests but fails to load up sites?

Dynamoo · 16-10-2011, 17:41

I'm getting something similar, can't access cableforum.co.uk, the VM forums or Wikipedia. Twitter and BBC News are having problems. DNS resolution seems to be OK.

Head end is Kempston (near Bedford). I'm on the 10Mb package.

Mick Fisher · 16-10-2011, 17:55

Quote:

Originally Posted by thenry

I'm in Crawley too dude, same problems. I can't access the site you posted Mike, the loading just ends with error. I'm able to get onto the forum via anonymouse.org

loads of sites aren't appearing for me too. Tried VM 150, pointless phone call. Whats going on? My BB is maxing out on speedtests but fails to load up sites?

I had a similar episode just a short while ago if you remember. I phoned India but they couldn't understand that my speeds were fine but browsing was like wading through treacle with lots of sites just timing out. The agent just wanted to remotely access my PC?? When I retorted "You must be joking" She hung up.

I then got an agent from Liverpool via Thinking of leaving us who, in just a couple of minutes, diagnosed a network problem and said it would be sorted in an hour, and it was. Brilliant service.

As for the proxy, you don't access it directly but indirectly via the proxy server option in whatever browser you use. Mind you while I was suffering from the issue it made no difference at all.

KBHammer · 16-10-2011, 18:05

Getting exactly the same here, two calls to VM who deny there is an issue, and want to send an engineer out to replace my modem - arghhh!

buckleb · 16-10-2011, 18:07

Quote:

Originally Posted by Mick Fisher

Try using a proxy until the problem is sorted.

webcache.virginmedia.com on port 8080

Thanks for the tip.

I tried the proxy, but apart from much slower browsing, it didn't make any difference at all as far as the missing sites are concerned.

Strange that the Virginmedia help site is also inaccessible!

thenry · 16-10-2011, 18:08

Quote:

Originally Posted by Mick Fisher

I had a similar episode just a short while ago if you remember. I phoned India but they couldn't understand that my speeds were fine but browsing was like wading through treacle with lots of sites just timing out. The agent just wanted to remotely access my PC?? When I retorted "You must be joking" She hung up.

I then got an agent from Liverpool via Thinking of leaving us who, in just a couple of minutes, diagnosed a network problem and said it would be sorted in an hour, and it was. Brilliant service.

As for the proxy, you don't access it directly but indirectly via the proxy server option in whatever browser you use. Mind you while I was suffering from the issue it made no difference at all.

yeah i saw that thread, remote access ha! they didn't offer me that option when i called earlier although my systems disabled so its a no go area! i asked to be put through to the dedicated 50Mb support and still got put through aboard.. doesn't any UK agents work during the weekend?

i thought the webcache would of been a mask link

retentions.. their at home drinking a cup of tea

KBHammer · 16-10-2011, 18:10

Also had the lady in India want to take control of my PC. When did they start using remote access? I also said no way!

thenry · 16-10-2011, 18:12

Quote:

Originally Posted by KBHammer

Getting exactly the same here, two calls to VM who deny there is an issue, and want to send an engineer out to replace my modem - arghhh!

HA! theres going to be one heck of a lot of bookings made.. perfect opportunity to get SuperHubs running everywhere

edit: work around = webcache doesn't work. gonna have to stick with this proxy site

KBHammer · 16-10-2011, 18:48

Using the webcache I can now get to VM's Help & Support Forums and there are a couple of threads on there re this issue. Interestingly I just called up asking for an ETA, and was told there's no routing issue at all, makes you smile doesn't it!

Sirius · 16-10-2011, 18:56

Happening here in warrington and additionally i cannot access giganews via my normal software

thenry · 16-10-2011, 19:14

virus! what have you done!!!

---------- Post added at 18:14 ---------- Previous post was at 18:00 ----------

vm are asking for tracert results from all having issues. go onto the community and post..

a ref has also been issued > F001769980

Sirius · 16-10-2011, 19:17

Quote:

Originally Posted by thenry

virus! what have you done!!!

---------- Post added at 18:14 ---------- Previous post was at 18:00 ----------

vm are asking for tracert results from all having issues. go onto the community and post..

a ref has also been issued > F001769980

Having to use a VPN at the moment to get here

damien c · 16-10-2011, 19:19

Well it appears to be the 50mb and below services from Virgin Media as my 100mb is perfectly fine, no need for proxy or vpn to access websites or download.