50M Do VM staff know what they're doing?

New to cable · 07-08-2011, 12:57

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

denphone · 07-08-2011, 13:01

You are like a bad penny as l thought you had migrated to another forum.

New to cable · 07-08-2011, 13:03

Quote:

Originally Posted by denphone

You are like a bad penny as l thought you had migrated to another forum.

Your constant personal attacks on me are pointless and childish. If you have nothing to offer on the topic please feel free to PM me or report the thread to a moderator if you have a comment or complaint about me.

Sirius · 07-08-2011, 13:14

Quote:

Originally Posted by New to cable

Your constant personal attacks on me are pointless and childish. If you have nothing to offer on the topic please feel free to PM me or report the thread to a moderator if you have a comment or complaint about me.

All you are here for is to attack virgin and there staff. Time to put you in the ignore group

denphone · 07-08-2011, 13:17

Quote:

Originally Posted by Sirius

All you are here for is to attack virgin and there staff. Time to put you in the ignore group

How do we put someone in the ignore group Sirius.

Sirius · 07-08-2011, 13:21

Quote:

Originally Posted by denphone

How do we put someone in the ignore group Sirius.

click on there name in the left side of there post

Select view public profile

Select user list

Select ignore

denphone · 07-08-2011, 13:23

Quote:

Originally Posted by Sirius

click on there name in the left side of there post

Select view public profile

Select user list

Select ignore

Thanks kindly

Sirius · 07-08-2011, 13:24

Quote:

Originally Posted by denphone

Thanks kindly

Your welcome

**Maggy** · 07-08-2011, 13:46

Some good advice there Sirius.Pity members don't use the ignore function more often.Might save a lot of trouble.

07-08-2011, 14:47

Quote:

Originally Posted by New to cable

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

I have virgin media and play Black Ops all the time on XBL, I have never had a problem

Stuart · 07-08-2011, 16:09

Quote:

Originally Posted by New to cable

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

There's no hope when people just post on other forums moaning about their attempts to fix it.

Of course, you don't really want it fixed. You just want an excuse to complain about virgin..

Nopanic · 07-08-2011, 16:11

The best advice I can give you, is it's spelt ..

KNOW

Sirius · 07-08-2011, 16:14

Quote:

Originally Posted by Nopanic

The best advice I can give you, is it's spelt ..

KNOW

New to cable · 07-08-2011, 16:19

Quote:

Originally Posted by Stuart

There's no hope when people just post on other forums moaning about their attempts to fix it.

Of course, you don't really want it fixed. You just want an excuse to complain about virgin..

Yeah you're absolutely right, I don't want VM to fix the issue I want to keep on paying for a cable connection and a ADSL+2 connection.

I don't want VM to do what every other provider seems to able to do and maintain a constant and solid connection to xboxlive. I'm glad my kids were unhappy that they couldn't use there xboxes online at the same time because VM equipment can't give both access to open ports at the same time.

It's not just me that's not happy its a lot of other customers.

CLICK ME

I do not understand why VIRGINMEDIA don't just let me disconnect, I won't have there services then and won't have any interest in whats going on with them.

MovedGoalPosts · 07-08-2011, 16:46

Virgin Media, like most ISPs don't gurantee a fault free service. That doesn't mean you have to accept a service that has a fault that isn't being repaired if that fault is critical to your normal use of the service contracted. One must of course be able to show that the problem you have is normal and thus reasonably expected use.

The standard response may be that your cannot leave. If you serve them proper notice, for a period equivalent to any notice they could serve on you under their terms and conditions of supply, requiring recitifcation of that issue within the notice period, and stating that if they fail to do so you will consider that a breach of contract on their part, and that you will then immediately cancel services, VM would have a very difficult case to make further claim against you. You'd probably get a lot of stroppy letters though, and never ever be able to go back to them in the future if you did "walk away".