Upgrade from 20mb to 30mb

[mikcoles]

Please can someone clarify, if I upgrade my existing modem on 20mb to the superhub and 30mb this will be one off charge of £30 plus £18.50 per month.
Therefore my current monthly charge for 20mb of £37 month will reduce.
Is that correct as it seems a bit sketchy on the website.

[Peter_]

Originally Posted by mikcoles

Please can someone clarify, if I upgrade my existing modem on 20mb to the superhub and 30mb this will be one off charge of £30 plus £18.50 per month.
Therefore my current monthly charge for 20mb of £37 month will reduce.
Is that correct as it seems a bit sketchy on the website.

I would always advise calling up to ensure you get the best deal so call tomorrow from 8am and you should get a UK agent.

[Badders]

Apologies on hijacking the thread but if I were to upgrade from 20MB to 30MB could I keep my Ambit (NTL) 256 modem?

[Nopanic]

no

[Badders]

shame - ok, thanks.

[Peter_]

Originally Posted by Badders

Apologies on hijacking the thread but if I were to upgrade from 20MB to 30MB could I keep my Ambit (NTL) 256 modem?

That modem is not a Docsis 3 modem and why would you want to keep it as the Superhub is a much better piece of kit as my speedtest shows below.

[jb66]

Originally Posted by Masque

That modem is not a Docsis 3 modem and why would you want to keep it as the Superhub is a much better piece of kit as my speedtest shows below.

Shut up...... You've forgot to mention you don't use the hub for wifi coz it's absolutely p a n t s!

[Peter_]

Originally Posted by jb66

Shut up...... You've forgot to mention you don't use the hub for wifi coz it's absolutely p a n t s!

Up to getting on the R29 trial I had the Superhub wifi working with my Edimax and both gave out the same signal and sometimes the Superhub gave the better signal.

My phone picked up the strongest signal so I knew which was giving optimal strength each time.

[Badders]

Thanks for your comments. The reason I ask is that it's renewal time and I've got 9 devices behind my modem, including routers, WET's and VOIP, so I'd rather stick to a modem which I know works. The comments about these "super-hubs" don't give me much confidence. I'm currently getting a full 20/2 at the mo so why would I want to change? Do VM supply 30Mb modems or is it the superhub or nothing?

[Peter_]

Originally Posted by Badders

Thanks for your comments. The reason I ask is that it's renewal time and I've got 9 devices behind my modem, including routers, WET's and VOIP, so I'd rather stick to a modem which I know works. The comments about these "super-hubs" don't give me much confidence. I'm currently getting a full 20/2 at the mo so why would I want to change? Do VM supply 30Mb modems or is it the superhub or nothing?

Superhub only and R29 makes it a modem.

[RobboEdin]

Originally Posted by mikcoles

Please can someone clarify, if I upgrade my existing modem on 20mb to the superhub and 30mb this will be one off charge of £30 plus £18.50 per month.
Therefore my current monthly charge for 20mb of £37 month will reduce.
Is that correct as it seems a bit sketchy on the website.

I'll try and answer your question as no-one else seems to have even tried.

The £37 charge for BB XL is the non-discounted price and the quoted £18.50 is a discounted price.

If you look at your bill, you should see a discount line of at least £18.50 or at least £20 if you have TV XL as well.

£18.50 of any discount is apportioned to BB XL reducing the £37 to £18.50.

[mikcoles]

Originally Posted by RobboEdin

I'll try and answer your question as no-one else seems to have even tried.

The £37 charge for BB XL is the non-discounted price and the quoted £18.50 is a discounted price.

If you look at your bill, you should see a discount line of at least £18.50 or at least £20 if you have TV XL as well.

£18.50 of any discount is apportioned to BB XL reducing the £37 to £18.50.

Thank you for that, I can see that now.