Moved to a new Upstream

ccarmock · 12-07-2011, 13:28

I was having performance problems in the evenings on a 10 Mb/s business service. Business faults moved me onto a less congested upstream, which seems to have resolved the problem.

I am in an ex-Telewest area (New Malden) and knwo that the network is a bit of a mess here at the moment.

After the fautls team moved me onto a different upstrem I saw the Channel number of the upstream change from 4 to 1. However after a modem reset it's back on 4 again. Is the channel number anything to do wih the upstream I am on? Ie have I just reverted onto the congested one?

kwikbreaks · 12-07-2011, 14:00

I'd say so for sure. At least you know what to tell TS if it performs badly again.

ccarmock · 12-07-2011, 18:12

Also frequent disconnects today - loss of Sync, however power levels look good:--

receive power is 2.2 dBmV
Upstream power is 33 dBmV

Downstream SNR is usually around 42 dB but now is 39 dB, I guess still in spec.

Not experienced the sync loss before, but maybe New Malden is starting to get the upgrades done and causing minor outages.

This is all on a Scientific Atlanta EPC2100