Superhub : Virgin Media Superhub 50mb problem

[Gre Funky]

So around a month ago I decided to get Virgin Medias Superhub 50mb. It started off pretty decent with good speeds. However, when it comes to British prime time (between 4-11pm GMT) the internet turns incredibly slow, sometimes to the point where I can no longer connect to the internet, or where i disconnect every 5 minutes.

Does anyone know what might cause this problem? I'm not very good with computers so any help will be great.

I use wireless, but always have a 4-5 bar connection. I don't share the connection with any other computers.

I did some speedtest results, each test was ran about 15 seconds after the other.

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If any other information is needed, just say and i will edit it in.

Thanks

[craigj2k12]

looks like peak time congestion from what you have described. to confirm, you could post a pingtest.net result

also, to make sure, you could post your modem stats from http://192.168.0.1 using the default login of admin and password changeme then click on advanced settings under the three big red buttons and click on connection about half way down the page on the left. Once your there just copy and paste all the stats

[Gre Funky]

Hope this is what you needed.

Pingtest result:

[img]Download Failed (1)[/img]

Connection details:


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 32 55616000 Kbits/sec 315000000 Hz 22.1 dBmV 42.7 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 299000000 Hz 22.5 dBmV 43.1 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 307000000 Hz 22.6 dBmV 43.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 32.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 976
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 975
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[craigj2k12]

Originally Posted by Gre Funky

Hope this is what you needed.

Pingtest result:



Connection details:


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 32 55616000 Kbits/sec 315000000 Hz 22.1 dBmV 42.7 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 299000000 Hz 22.5 dBmV 43.1 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 307000000 Hz 22.6 dBmV 43.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 32.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 976
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 975
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

downstream power waayyyyy too high and upstream too low. could be an area fault but if not, you will need a tech out to adjust the power levels

[Gre Funky]

Ok so best thing to do is call a tech out?

[craigj2k12]

Originally Posted by Gre Funky

Ok so best thing to do is call a tech out?

when you call up they will be able to tell you if there is an area fault, and if not they will book a tech out to adjust your power levels