30M : Installed 5minutes ago (Need Help)

[Woodw23ard]

Hi guys, just had the 30mb installed literally a few minutes ago. The guys have no gone now though.

I can't seem to connect to the internet? I imagine it must be something I've done/haven't done but my computer can find the signal fine without problem however I can't connect to the net?

Thanks alot!

[craigj2k12]

Originally Posted by Woodw23ard

Hi guys, just had the 30mb installed literally a few minutes ago. The guys have no gone now though.

I can't seem to connect to the internet? I imagine it must be something I've done/haven't done but my computer can find the signal fine without problem however I can't connect to the net?

Thanks alot!

try connecting with a wire (ethernet cable)

what lights are showing on the superhub, from top to bottom.

can you access this page http://192.168.0.1

[Woodw23ard]

Yep have got the yellow wire they gave me plugged in but nope (Assume that's an ethernet cable)

There's 3 lights showing and all are green.

I can access that page yes.

[craigj2k12]

go to http://192.168.0.1 and log in using the user and password

User: admin
password: changeme

(providing you havnt changed them)

once you have logged in, you will see 3 red boxes, and under them it will say "advances settings", click on that, then click on the link about half way down on the left hand side that says 'connection' and copy and paste what it says on that page

[Woodw23ard]

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 339000000 Hz Locked
Connectivity State In progress Access Denied
Boot State In progress Forwarding Denied
Configuration File OK g87dsfd;kfoA,.iyewrk
Security Enabled BPI
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 5 42884296 Kbits/sec 339000000 Hz -2.1 dBmV 39.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 3 10240 Kbits/sec 18800000 Hz 40.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time:Mon Apr 18 15:53:06 2011



Thanks for your help by the way

[Ignitionnet]

Modem hasn't been provisioned yet, please wait!

Reboot it a couple of times to see if that helps.

[craigj2k12]

you wont get a response that quickly on the VM forums lol

[Woodw23ard]

Ah ok thanks!

To reboot it do I press the virgin sign on the front or the reset button?

The engineer said something about a light going blue?

[craigj2k12]

the top light will go blue when a connection is established

the button to re boot is on the underside of the hub, just left of the base, you might have to feel around a bit to find it

[Woodw23ard]

Ok thanks. Is the reason a connection isn't established down to me or does it usually take a little bit of time?

Still can't connect after a reboot, the light is still green too.

[craigj2k12]

if its not on after about half an hour, ring up and ask what going on

[Peter_]

It will be in the Walled Garden as it will not have gone through activation so you will need to call Tech Support to get you online, so if you have a Virginmedia phoneline call 151 or from any other phoneline call 0845 454 1111.

CALL NOW.

[Skie]

Yep, the "access denied" is the giveaway to it not being activated yet.

[Woodw23ard]

Rang up and apparently it will be working within the next 24 hours. Couldn't quite understand what they were saying but he rang someone else and came back saying 'sadly they can't solve the problem but will have it working within the next 24 hours'

Thanks for the help guys, thankfully I can still connect via AOL for the moment so not a problem.

[Harryn9000]

it will be quicker than 24 hours. it usually a couple of hours