Very high Packetloss

[Efour]

http://img848.imageshack.us/f/plossxtreeeme.jpg/

20mbit connection > old black small VM branded modem ambit 256?
geographically located RM11 area


Had this for a few days now, this was a recent test.
Its starting to cause issues with gaming. I comapred another player who is on VM near southampton and his trace is flawless. Therefore i assume a problem between me an Poplar UBR (again)
Hopefully its a signal issue?? Get anyone advise me what to do or book an engineer asap... i dont want to go through a 15 minute indian call centre BS routine. Would a 30meg upgrade get me out of this crap, would an engineer be sent to tweak some stuff?

As ever your help is appreciated.

Cable Modem Downstream

Downstream Lock : LockedDownstream Channel Id : 169Downstream Frequency : 323000000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 6952 Ksym/secDownstream Interleave Depth : taps12Increment17Downstream Receive Power Level : 3.1 dBmVDownstream SNR : 38.6 dB
Cable Modem UpstreamUpstream Lock : LockedUpstream Channel ID : 3Upstream Frequency : 45800000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 5120 Ksym/secUpstream transmit Power Level : 43.2 dBmVUpstream Mini-Slot Size : 4[img]Download Failed (1)[/img]

[Efour]

anyone even comment on the line stats?? Do they look liek they could be an issue?

[pip08456]

Line stats are fine.

[craigj2k12]

do a test on www.pingtest.net

you are only getting packet loss using the trace program, which is probably the VM firewall blocking the flood of packets being sent, similar to the problems with IP flood detection on the superhub.

[Efour]

at 2 am ???

nah something is not right

[jb66]

Engineer cant do anything about ping. He can sort upstream SNR and dowstream but they are all fine.