assistance required please

[soup dragon]

story so far:

my wife's friend has brought her laptop to me as she is 'unable to get on the internet'
os is vista home prem 32bit sp2, device manager says no issues with the wireless adapter or the wired adapter.
when i connect to my router using wired or wireless network & sharing centre shows me connected to router and internet. i can do a tracert to bbc.co.uk using cmd window, 8 hops, via cosh-core, glfd-bb, glfd-tmr, redb-ic to 212.58.224.138. So i guess i am connected.

launch IE,FF or chrome and i get 'unable to display', AV (Zonealarm) is unable to update.

I have run malwarebytes in safemode - picked up 4 items - worm.p2p, and removed them. run ccleaner inc registry scan. disabled Zonealarm completely and windows firewall but still no joy. restore not switched on so no restore point to go back to!

Any ideas please??

[qasdfdsaq]

Checked proxy settings?

[soup dragon]

may need some assistance - set to obtain IP auto and DNS auto

[qasdfdsaq]

Start, Control Panel, Internet Options, Connections, then LAN settings.

Make sure all boxes are unticked. If any are ticked, untick them. If there's blank or junk in any of the boxes, take a note what it is, and then delete it.

[soup dragon]

no ticks, nothing in the boxes

[moaningmags]

Can you browse in safe mode with networking? Could be security program blocking access via browser(s)

[qasdfdsaq]

Hmm, see if you can get Telnet to install (http://www.tech-recipes.com/rx/1793/...telnet_client/) on Vista (annoying it isn't installed by default like on XP), and then open a CMD window and type:

telnet www.google.com 80 and press enter

The command prompt should go blank, if it does type any random junk and press enter twice. Do you get any messages, errors or otherwise? If so, what?

[Dai]

I'd suggest you uninstall zonealarm completely as it can't be fully disabled any other way and may be part of the problem.

[qasdfdsaq]

This is true. I'd have wanted to be sure of the symptoms before removing the firewall, but it's a simpler thing to try I suppose. Definitely sounds like a firewall related problem though.

You might also want to run the ZA cleanup utility:

http://download.zonealarm.com/bin/fr...cpes_clean.exe

[soup dragon]

taking forever to install telnet client!! 14 mins so far!!!! will clean up then uninstall if this doesn't work as it is not my pc.

[qasdfdsaq]

Actually I'd follow DaiNasty's advice and try uninstall and clean-up now. Even if Telnet works, it'll only tell us we have a problem and where, but won't fix it. Removing ZA would be your best bet at actually fixing it.

[soup dragon]

ok after typing that into cmd i got could not open connection to host on port 80: connect failed

---------- Post added at 01:15 ---------- Previous post was at 00:27 ----------

uninstalled ZA and ran the clean up, but still no joy with browsing! tried safe mode with networking still no joy i will let you wonderful people sleep om it and hope you can crack it. thx for your help so far.

[qasdfdsaq]

Well I'm not going to sleep too soon, so I'll keep helping

Has the machine had any other antivirus or security software on it in the past? Norton in particular is a common culprit. If so, you may want to run the cleanup tool for that.

In either case, the next thing to try would be a winsock reset:

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.

(Courtesy of My Digital Life)

If that fails, try resetting the entirity of TCP/IP:

http://www.mydigitallife.info/2007/0...a-2003-and-xp/

[soup dragon]

morning, tried both those, no joy. looks like a new install on the cards. just found a toshiba utility and got a log file off it, it may help someone that knows about these things. i know it is not connected by wireless at the moment, but it is wired.

ConfigFree Diagnostic LOG
2011.02.20 09:54:51 
ConfigFree Diagnostic LOG
  Machine information 
  IP information 
  Route information 
  Protocol information 
  Network Device information 
  Wireless Comunication Switch and Wireless HotKey status 
  Diagnostics results 
  ConfigFree Version 
  Network Diagnostics 



Machine information
Vendor:TOSHIBA
Machine Name:Satellite Pro A200
Version:PSAE7E-01V010EN
CPU Maker:GenuineIntel
CPU Name:Intel(R) Core(TM)2 Duo CPU     T5450  @ 1.66GHz
CPU Clock:1667
CPU Base Clock:1667
OS:Microsoft® Windows Vista™ Home Premium 
OS Build:6002
OS SP:Service Pack 2
Ram:2094788


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IP information
ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Baileys-pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
   Physical Address. . . . . . . . . : 00-1C-BF-AF-B8-E5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-1B-38-B6-86-28
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::dd1e:e529:cc82:35f8%9(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 20 February 2011 09:33:54
   Lease Expires . . . . . . . . . . : 20 February 2011 10:33:53
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 201333560
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-06-C0-7E-00-1B-38-B6-86-28
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:289e:516:3f57:fff3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::289e:516:3f57:fff3%8(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 22:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

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Route information
route print
===========================================================================
Interface List
 10 ...00 1c bf af b8 e5 ...... Intel(R) PRO/Wireless 3945ABG Network Connection
  9 ...00 1b 38 b6 86 28 ...... Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
  1 ........................... Software Loopback Interface 1
  8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 15 ...00 00 00 00 00 00 00 e0  isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
 17 ...00 00 00 00 00 00 00 e0  isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
 16 ...00 00 00 00 00 00 00 e0  Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.12     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.12    276
     192.168.0.12  255.255.255.255         On-link      192.168.0.12    276
    192.168.0.255  255.255.255.255         On-link      192.168.0.12    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.12    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.12    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8     18 ::/0                     On-link
  1    306 ::1/128                  On-link
  8     18 2001::/32                On-link
  8    266 2001:0:5ef5:79fd:289e:516:3f57:fff3/128
                                    On-link
  9    276 fe80::/64                On-link
  8    266 fe80::/64                On-link
  8    266 fe80::289e:516:3f57:fff3/128
                                    On-link
  9    276 fe80::dd1e:e529:cc82:35f8/128
                                    On-link
  1    306 ff00::/8                 On-link
  8    266 ff00::/8                 On-link
  9    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

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Protocol information
Protocol Bind Information


SSTP based VPN

Microsoft TCP/IP version 6 - Tunnels
   isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
   Microsoft 6to4 Adapter
   isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
   Teredo Tunneling Pseudo-Interface

Internet Protocol (TCP/IP) - Tunnels

Microsoft NetbiosSmb
   Internet Protocol Version 4 (TCP/IPv4)
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Internet Protocol Version 4 (TCP/IPv4)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Internet Protocol Version 4 (TCP/IPv4)
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Internet Protocol Version 6 (TCP/IPv6)
   isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
   Internet Protocol Version 6 (TCP/IPv6)
   Microsoft 6to4 Adapter
   Internet Protocol Version 6 (TCP/IPv6)
   isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
   Internet Protocol Version 6 (TCP/IPv6)
   Teredo Tunneling Pseudo-Interface
   Internet Protocol Version 6 (TCP/IPv6)
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Unbind :: Internet Protocol Version 6 (TCP/IPv6)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Internet Protocol Version 6 (TCP/IPv6)
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Remote Access IP ARP Driver
   WAN Miniport (IP)

Message-oriented TCP/IP Protocol (SMB session)

WINS Client(TCP/IP) Protocol
   Internet Protocol Version 4 (TCP/IPv4)
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Internet Protocol Version 4 (TCP/IPv4)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Internet Protocol Version 4 (TCP/IPv4)
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Internet Protocol Version 6 (TCP/IPv6)
   isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
   Internet Protocol Version 6 (TCP/IPv6)
   Microsoft 6to4 Adapter
   Internet Protocol Version 6 (TCP/IPv6)
   isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
   Internet Protocol Version 6 (TCP/IPv6)
   Teredo Tunneling Pseudo-Interface
   Internet Protocol Version 6 (TCP/IPv6)
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Unbind :: Internet Protocol Version 6 (TCP/IPv6)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Internet Protocol Version 6 (TCP/IPv6)
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Internet Protocol Version 6 (TCP/IPv6)
   isatap.{4A35F939-6BB7-4692-BECE-368E2107FD68}
   Microsoft 6to4 Adapter
   isatap.{B8B7F67F-FF5B-498B-8743-1A64A462E0C0}
   Teredo Tunneling Pseudo-Interface
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Unbind :: Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Internet Protocol Version 4 (TCP/IPv4)
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Remote Access IPv6 ARP Driver
   WAN Miniport (IPv6)

Point to Point Protocol Over Ethernet
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Point to Point Tunneling Protocol

Layer 2 Tunneling Protocol

Remote Access NDIS WAN Driver
   WAN Miniport (SSTP)
   RAS Async Adapter
   WAN Miniport (PPPOE)
   WAN Miniport (PPTP)
   WAN Miniport (L2TP)

Link-Layer Topology Discovery Mapper I/O Driver
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Link-Layer Topology Discovery Responder
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

NDIS Usermode I/O Protocol
   Sony Ericsson Device 1018 USB Ethernet Emulation (NDIS 5)
   Intel(R) PRO/Wireless 3945ABG Network Connection
   Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
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Network Device information
Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    Device ID : PCI\VEN_10EC&DEV_8136&SUBSYS_FF001179&REV_01\4&2EA7FFE2&0&00E1
    Status : Enable
    Driver Vender : Realtek
    Driver Version : 6.193.430.2007
    Driver Date : 4-30-2007

Intel(R) PRO/Wireless 3945ABG Network Connection
    Device ID : PCI\VEN_8086&DEV_4222&SUBSYS_10418086&REV_02\4&2A4963B&0&00E2
    Status : Enable
    Driver Vender : Intel
    Driver Version : 11.5.0.32
    Driver Date : 12-20-2007


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Wireless Comunication Switch and Wireless HotKey status
Wireless Communication Switch : On
Wireless Hotkey (Fn + F8)
    Wireless LAN : On


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Diagnostics results
Ping Option : Off


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ConfigFree Version

  ConfigFree(TM) 7.00.32
  Database       3.00.02


TOP 
Network Diagnostics

  Possible cause 1:
    Wireless LAN setting issue : Can not connect the wireless LAN. (c-15)
      Possible solutions 1:
        Check the settings for your wireless communication network to be sure that the same network name (SSID) and network key (WEP) are used for the Access Point and the wireless PC or devices. These settings are case sensitive.(a-14)
      Possible solutions 2:
        Check communication device for Bridged settings as you may need to disable the Bridge or reconfigure.(a-15)
      Possible solutions 3:
        Press [Apply] button to restart the system. (a-21)

  Possible cause 2:
    Environment issue : Can not connect the wireless LAN. (c-16)
      Possible solutions 1:
        Move closer to the Wireless Access Point.   (a-9)
      Possible solutions 2:
        Try turning off Bluetooth and other wireless devices that may be causing interference.  (a-10)
      Possible solutions 3:
        Check to verify a Microwave Oven is not in use nearby. (a-11)

  Possible cause 3:
    Access point issue : Can not connect the wireless LAN. (c-17)
      Possible solutions 1:
        Check that the maximum number of devices connectable to the Access Point has not been exceeded.(a-13)
      Possible solutions 2:
        Make sure that MAC address filtering of the Access Point is set properly.(a-37)
      Possible solutions 3:
        Restart the Access Point or Router.(a-19)
      Possible solutions 4:
        Press [Apply] button to restart the system. (a-21)
      Possible solutions 5:
        Check the Access Point manual, or contact the Access Point helpdesk.(a-43)

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[Dai]

At a quick glance the wired connection appears to be working as it should. It has a valid IP and a correct gateway address so really should be working.

Clutching at straws really but 2 things I'd try:

1: Disable wireless so the system only has the wired connection available.

(reboot)

2: Try starting a browser in safe mode. (Not system safe mode but the browser safe mode where no add-ons are running)

See if that allows a 'net connection.