ViP 50 - Out of Contract - Help needed

Matthew- · 08-01-2011, 08:50

Hi guys, I am a full VM subscriber, I have XL TV - V+ HD, L Phone, 50mb BB, Â£30pm VMobile. I am out of contract with my Media services and am wanting the current deal for ViP 50 (http://shop.virginmedia.com/bundles/...e-package.html) which is Â£60.66 a month for the first 6 months, then Â£85.16 a month. I have rang CS a number of times but no one will allow me to use this offer as it is for new customers only. Is there a way to take advantage of this offer if I start a new 12mnth contract or will I have to cancel all services and then resubscribe. This seems a bit of a faff on but if I really need to I am willing. I just wanted to double check that there is NO WAY of me taking this offer.

Many Thanks

Kymmy · 08-01-2011, 08:54

It used to be 6 months after cancellation and before resubscription for VM to count you as a new customer..

Speak to retentions (the thinking of leaving us option on the phone) and see what they can offer

Matthew- · 08-01-2011, 08:56

My contract ran out last September. I will try retentions like you say, the only people I have spoken to where two indian ladys, not very helpfull at all.

Kymmy · 08-01-2011, 08:59

The contract running out and cancellation are not the same, the only thing the "out of contract" means is that you can leave without paying a penalty

Matthew- · 08-01-2011, 09:03

I see. Ill take your advice tho. If not Ill just cancel and start over

Kymmy · 08-01-2011, 09:14

As I said, if you cancel and expect the new customers package you have to wait 6 months

Ring up retentions though you might find yourself on a new 18 month contract

Matthew- · 08-01-2011, 09:18

Well, Rang retentions, was told that even if I cancelled I would not be allowed to take up the offer as I technically would still not be a "new customer". So, where do I go from here, Ill have to have a think about the savings I could of made and the extra I could be paying. May have a look at Sky. There normaly biteing at the bit to get ex VM customers. Moneys really tight atm and I need to make savings, its just a shame that my "media" is the first to suffer.

Kymmy · 08-01-2011, 09:25

Did you actually ask retentions "what's the best you can do for me?" or did you just try to get the new customers deal??

Matthew- · 08-01-2011, 09:29

I asked whats the best, was told to take a look at the existing customer offers over at the website. I may just need to downsize my packages to save the extra pennies.

Joedm45 · 08-01-2011, 14:14

If there is anyone else in your household ie. Partner and you cancel your sub, can the other person be a new customer straight away? Or do VM go by address when it comes to qualifying as a new customer?

Hopefully that is a loophole you can exploit

Peter_ · 08-01-2011, 15:31

Quote:

Originally Posted by Joedm45

If there is anyone else in your household ie. Partner and you cancel your sub, can the other person be a new customer straight away? Or do VM go by address when it comes to qualifying as a new customer?

Hopefully that is a loophole you can exploit

They have a 90 period to prevent you doing exactly that.

RobboEdin · 08-01-2011, 17:28

Quote:

Originally Posted by Masque

They have a 90 period to prevent you doing exactly that.

Devil's advocate here.....

... so if a Virgin Media customer cancels their services because they have sold the property, the next owner of the property will not be allowed to order Virgin Media services until 90 days since the last owner cancelled his services?

Peter_ · 08-01-2011, 17:30

Quote:

Originally Posted by RobboEdin

Devil's advocate here.....

... so if a Virgin Media customer cancels their services because they have sold the property, the next owner of the property will not be allowed to order Virgin Media services until 90 days since the last owner cancelled his services?

They have proof of the move which is different.

I know that NTL used to have this done to them all the time and they stopped it once the merger took place, if the has been any change I expect that Ben will advise as such.

Digital Fanatic · 08-01-2011, 17:32

Quote:

Originally Posted by RobboEdin

Devil's advocate here.....

... so if a Virgin Media customer cancels their services because they have sold the property, the next owner of the property will not be allowed to order Virgin Media services until 90 days since the last owner cancelled his services?

no new residents are fine.... Wives/husbands.& partners* (*who are financially connected) can not become a "new" customer while the current account holder is registered at the same address.

RobboEdin · 08-01-2011, 17:33

Quote:

Originally Posted by Digital Fanatic

no.... Wives/husbands.& partners* (*who are financially connected) can not become a "new" customer while the current account holder is registered at the same address.

Excellent - so they are 'caught' by the credit check.