What's happening in glasgow?
31-10-2010, 12:32
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#1
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cf.member
Join Date: Jun 2009
Posts: 99
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What's happening in glasgow?
No tv or Internet...anyone know what's happened?
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31-10-2010, 13:09
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#2
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Inactive
Join Date: Dec 2004
Location: Glasgow
Services: BB XXL - but only by rebooting every other day;
TV XL - with a shiny new HD box and On Demand is s
Posts: 108
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Re: What's happening in glagow?
Virgin media is what's happened. Our broadband was out Friday as well. Not at all happy with yet more poor service from vm. Est fix time is 15.42 per web site - not 15.00 or 16.00 but 15.42 exactly!!!
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31-10-2010, 13:09
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#3
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Inactive
Join Date: Jun 2003
Posts: 188
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Re: What's happening in glagow?
Good question.
Nothing here in the Rutherglen area of Glasgow. Don't have TV only internet but it's been down for about an hour now.
Phone is OK but trying to phone Virgin just gives me a "we're busy, try again later" message.
Anybody know what's happening?
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31-10-2010, 13:34
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#4
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Inactive
Join Date: Apr 2006
Posts: 93
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Re: What's happening in glagow?
TV and Internet is down in Paisley also. Been down since about 11:30am, although my connection has been dropping off and on since Friday, especially when using bittorrent.
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31-10-2010, 14:06
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#5
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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Re: What's happening in glagow?
TV and BB down since 11:00am. The CS number gives you a pre-recorded message saying, 'We're busy,try again later. Thanks and goodbye'.
What a joke.
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31-10-2010, 14:23
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#6
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Inactive
Join Date: Apr 2006
Posts: 93
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Re: What's happening in glagow?
The VM Twitter feed is saying its a problem with the Glasgow headend or something and that they are trying to fix it at the moment.
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31-10-2010, 14:23
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#7
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Inactive
Join Date: Dec 2006
Services: TV XL, BB XXL & Telephone
Posts: 82
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Re: What's happening in glagow?
Clearly there is a fault and those things do happen! Do you think VM do this on purpose?
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31-10-2010, 14:31
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#8
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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Re: What's happening in glagow?
Quote:
Originally Posted by GordonD
Clearly there is a fault and those things do happen! Do you think VM do this on purpose?
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Clearly VM don't know how to communicate faults to their customers.
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31-10-2010, 14:37
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#9
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Inactive
Join Date: Dec 2006
Services: TV XL, BB XXL & Telephone
Posts: 82
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Re: What's happening in glagow?
How would they if BB & TV is down? Your not surely expecting a personal phone call from them? The fact their phone lines are busy would suggect an awful lot of people are trying to ring them.
However from the VM Support forum "Quote from Alex Brown - Looks like there's a problem at the Glasgow headend from the e-mail I just saw from our problem management team. People working to get it fixed ASAP right now."
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31-10-2010, 14:44
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#10
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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Re: What's happening in glagow?
I'm sure they are working flat out to resolve the issue. However, I don't believe an update on their website is enough, especially when the customers they are trying to update are using their broadband service.
A busy phone line verifies nothing.
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31-10-2010, 15:10
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#11
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cf.member
Join Date: Jun 2009
Posts: 99
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Re: What's happening in glagow?
Working again... have nt checked tv yet.
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31-10-2010, 15:27
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#12
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Sceptic
Join Date: Jul 2010
Posts: 1,664
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Re: What's happening in glagow?
It's all on now
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31-10-2010, 16:32
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#13
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Inactive
Join Date: Jan 2007
Location: Scotland
Services: Virgin
Posts: 28
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Re: What's happening in glagow?
Mine working again - I phoned up and was told a refund would be applied to my account for Sky sports, BB and TV. I didn't even ask for it - got though to a call centre in UK as well - fantastic ! These things happen I suppose.
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31-10-2010, 18:45
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#14
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,536
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Re: What's happening in glagow?
Quote:
Originally Posted by gmudos
Clearly VM don't know how to communicate faults to their customers.
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They do. They publish it online.. http://status-cable.virginmedia.com/vmstatus/summary.do
Even though I can't find the link on the VM website (although I did only spend 2 minutes looking), it's published at the base of nearly every page on this site.
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31-10-2010, 18:59
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#15
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Inactive
Join Date: Mar 2006
Posts: 31
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Re: What's happening in glasgow?
Broadband and telly was down here in east renfrewshire earlier, back now but 50mb broadband is now really slow anyone elses slow? Hopefully sort itself out soon.
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