Virgin cable Netgear Router problems

Matt42 · 25-08-2010, 14:33

Hi,

Virgin have replaced my Virgin DSL with Virgin cable and have put in place a Netgear router. The guy told me it was simple to set up but I can't do it and Virgin are next to useless whilst charging a fortune on 0845 numbers.

The problem is I can't make my laptop 'see' the Netgear wireless signal (if it exists, the light is on the router). The internet works fine with the ethernet cable plugged into it but does not go wireless (as they said it would) when pulled out.

Is it because I am using a belkin wireless 8073 card and now need a netgear card?

Any help would be appreciated as I am going nuts.

Thanks

Matt

inneedofhelp · 25-08-2010, 23:58

Options (1) - call Virgin and get them to sort it. Not a hard question, its their dayjob. Keep trying until you get someone that can handle the job their paid to do.

(2) Tell the forum exactly what you have done and what problems you have come across. We don't have a crystal ball.

Peter_ · 26-08-2010, 06:18

Quote:

Originally Posted by inneedofhelp

Options (1) - call Virgin and get them to sort it. Not a hard question, its their dayjob. Keep trying until you get someone that can handle the job their paid to do.

Actually that is not a Virginmedia supplied router so totally unsupported by us and the agent has already shown that the is no issue with the modem with a direct connection so he would have been advised to speak to Netgear for support.

If it was a Virginmedia supplied router it would not be in the Networking thread but in a Virginmedia thread also.

inneedofhelp · 26-08-2010, 10:33

Quote:

Originally Posted by Matt42

Hi,

Virgin have replaced my Virgin DSL with Virgin cable and have put in place a Netgear router.

Quote:

Originally Posted by Masque

Actually that is not a Virginmedia supplied router so totally unsupported by us and the agent has already shown that the is no issue with the modem with a direct connection so he would have been advised to speak to Netgear for support.

You can't both be right.

Option 3: Look up your router and how to set it up on the internet and come back to the forum when you have a specific question.

Peter_ · 26-08-2010, 10:53

Quote:

Originally Posted by inneedofhelp

You can't both be right.

Option 3: Look up your router and how to set it up on the internet and come back to the forum when you have a specific question.

We do not supply Netgear WGR614v5 routers so I am correct, he may have his from Virgin.net.

Matt42 · 26-08-2010, 12:41

It is a netgear VMDG280 router and it was supplied by Virgin. Virgin just gave up trying to help and 'fobbed' it off as a Belkin wireless card issue which is rubbish as other people use the virgin media hub router with other cards as I have subsequently found out. I don't want to spend another hour on the phone to them at Â£2 per minute

Peter_ · 26-08-2010, 12:45

Quote:

Originally Posted by Matt42

It is a netgear VMDG280 router and it was supplied by Virgin. Virgin just gave up trying to help and 'fobbed' it off as a Belkin wireless card issue which is rubbish as other people use the virgin media hub router with other cards as I have subsequently found out. I don't want to spend another hour on the phone to them at Â£2 per minute

What is the issue with it can your computer not see it if so just press the wireless button on the front until it goes off wait a couple of minutes then switch it back on it should now transmit.

You can do the same in the config pages by going to advanced wireless and switching the radio on and off in there.

Matt42 · 26-08-2010, 13:27

Where is the wireless button exactly? there is a wifi button on the front of the router, I have switched that off and on numerous times thinking it's that and the computer still can't see the network.

What/where are the config pages, do you mean the application for my wireless card on my laptop? I can't see the options for what you mention?

Peter_ · 26-08-2010, 13:37

Quote:

Originally Posted by Matt42

Where is the wireless button exactly? there is a wifi button on the front of the router, I have switched that off and on numerous times thinking it's that.

What/where are the config pages, do you mean the application for my wireless card on my laptop? I can't see the options for what you mention?

That is the button on the front.

The configs are available through the IP address on the bas which is 192.168.0.1 username admin and password is changeme and then you go to advanced and check if radio is on.

Matt42 · 26-08-2010, 13:45

All fine, still not working

Peter_ · 26-08-2010, 13:50

Quote:

Originally Posted by Matt42

All fine, still not working

If you want to work then you would need to call in otherwise just use the Belkin.

Matt42 · 26-08-2010, 13:53

But the Virgin woman concluded it was a Belkin issue not a Virgin problem and said Virgin could not help, not very helpful considering I had a decent working DSL network before they came and put in their media hub

Peter_ · 26-08-2010, 14:13

Quote:

Originally Posted by Matt42

But the Virgin woman concluded it was a Belkin issue not a Virgin problem.

Sorry I thought you were using a Belkin router.

I would try a friends machine if stil the same callback.

Matt42 · 26-08-2010, 14:33

Virgin have concluded it's a knackered new batch of new routers and will send out a new one. Well, gee thanks Virgin for taking up 2 days of my time, I hope you will reverse all those 0845 charges that will appear on my bill

Peter_ · 26-08-2010, 14:38

Quote:

Originally Posted by Matt42

Virgin have concluded it's a knackered new batch of new routers and will send out a new one. Well, gee thanks Virgin for taking up 2 days of my time, I hope you will reverse all those 0845 charges that will appear on my bill

Ask for some credit to cover the calls.