Not getting the speed im paying for
15-08-2010, 19:05
|
#1
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Not getting the speed im paying for
I do a speed test at least once a week and the speed i get isnt what im paying for(paying for 10mb and currently get about 5), i take it the speed would be dependant on the time of day im using it and how many subscribers are also online at the same time. Its a bit weird as my mate who lives round the corner is on the same package and he gets a faster speed than me. Is there anything i can do to rectify it apart from giving support a call, ive tried doing a test when connected to the router and a direct connection and theres not much difference. Its only a recent thing though as i did used to get close to 10mb eg 7, 8, 9.
Ive just done a speed test on a computer connected to the router by homeplugs and my result is
and this is the speed when connected to the router
dotn know if its ay help but this is the speed when the pc is connected directly to the modem
|
|
|
|
15-08-2010, 19:54
|
#2
|
|
cf.mega poster
Join Date: Oct 2005
Location: Merseyside
Age: 35
Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps.
Posts: 2,221
|
Re: Not getting the speed im paying for
Please post your signal levels. Go to http://192.168.100.1 and login with root as the username and password. Post the signal levels for downstream, upstream and the SNR levels. Do not post any MAC address or IP address details. We can help you diagnose from that.
|
|
|
|
|
15-08-2010, 20:07
|
#3
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 10.5 dBmV
Downstream SNR : 40.0 dB
Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 18800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 35.0 dBmV
Upstream Mini-Slot Size : 2
what would the SNR levels be ?
thanks
|
|
|
|
|
15-08-2010, 20:11
|
#4
|
|
cf.mega poster
Join Date: Oct 2005
Location: Merseyside
Age: 35
Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps.
Posts: 2,221
|
Re: Not getting the speed im paying for
OK your downstream is out of spec as it is too high. It should be between -5 and +5 dBmV. Upstream is also slightly too low, it should be above 40dBmV but it may be OK on some platforms.
SNR is perfect.
Call Virgin and ask for an engineer to fix the signal levels. It won't cost you anything except you'll have to wait for the engineer.
|
|
|
|
|
15-08-2010, 20:13
|
#5
|
|
Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,661
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by DC_FC79
downstream
Downstream Receive Power Level : 10.5 dBmV
Downstream SNR : 40.0 dB
what would the SNR levels be ?
thanks
|
Your D/s power level is on the high side and needs adjusting by an engineer.
SNR is Signal to Noise Ratio anything above 35 is OK
|
|
|
|
|
15-08-2010, 20:19
|
#6
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by AbyssUnderground
OK your upstream is out of spec as it is too high. It should be between -5 and +5 dBmV. Upstream is also slightly too low, it should be above 40dBmV but it may be OK on some platforms.
SNR is perfect.
Call Virgin and ask for an engineer to fix the signal levels. It won't cost you anything except you'll have to wait for the engineer.
|
how does the upstream get high like that
thanks pip and abyss
|
|
|
|
|
15-08-2010, 20:20
|
#7
|
|
cf.mega poster
Join Date: Oct 2005
Location: Merseyside
Age: 35
Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps.
Posts: 2,221
|
Re: Not getting the speed im paying for
Sorry for the first I meant downstream.
|
|
|
|
|
15-08-2010, 20:27
|
#8
|
|
Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,661
|
Re: Not getting the speed im paying for
Just noticed your upsrteam modulation is QPSK which could be indicative of a line fault.
|
|
|
|
|
15-08-2010, 20:28
|
#9
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by AbyssUnderground
Sorry for the first I meant downstream.
|
no problem,
ill have to give virgin a call this week sometime
|
|
|
|
|
15-08-2010, 20:32
|
#10
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by pip08456
Your D/s power level is on the high side and needs adjusting by an engineer.
SNR is Signal to Noise Ratio anything above 35 is OK
|
The Downstream and Upstream could be related due to the QPSK you mention in your other post so a call to support is in order.
|
|
|
|
|
15-08-2010, 20:38
|
#11
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by Masque
The Downstream and Upstream could be related due to the QPSK you mention in your other post so a call to support is in order.
|
so when i call would i mention the signal levels are low and they need to be changed
|
|
|
|
|
15-08-2010, 20:43
|
#12
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by DC_FC79
so when i call would i mention the signal levels are low and they need to be changed
|
Tell them the issue and they will run diagnostics on the connection and take it from there. 
|
|
|
|
|
15-08-2010, 20:48
|
#13
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by Masque
Tell them the issue and they will run diagnostics on the connection and take it from there. |
thanks
|
|
|
|
|
15-08-2010, 20:51
|
#14
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by DC_FC79
thanks
|
Keep us updated.
|
|
|
|
|
15-08-2010, 22:07
|
#15
|
|
Inactive
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 225
|
Re: Not getting the speed im paying for
Quote:
Originally Posted by Masque
Keep us updated. |
will do
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 22:51.
|
Join CF
You are here: 
