Virgin Mobile Sales and Customer Service

[ukbelfast]

I spoke to "THE TEAM" three times today (Note that today is 24 July 2010 which is the date I was told by "THE TEAM" the phone would arrive, by 1pm). The first time I was transferred to the Sales Team after the customer service person assured me that it was only 0120pm so the phone was surely on its way. She was not aware, until I made it clear to her, that I had already spoken to UPS who told me that the phone hadn't been given to them by Virgin Media, only the billing information. Then I spoke to a sales team person who said that the phone had been shipped so he couldn't help me only UPS could. He then said he would transfer me to customer service and then disconnected me. I called back AGAIN and was on hold for far too long when I spoke the third time to someone who said that DESPITE THE EMAIL I RECEIVED TELLING ME THE PHONE WOULD BE DELIVERED BETWEEN 8AM AND 1PM 24 JULY, that it wasn't guaranteed and that the phone would be delivered tomorrow. I said "so the phone will be delivered on Sunday, in the UK?" Oh so sorry probably Monday.

I sat at home all morning waiting for the delivery that didn't arrive. I waited because of the email "THE TEAM" sent. There nothing in that email that should have made me think that the the phone arrive today.

This the worst excuse for customer service and retail sales that I have ever experienced.