50meg connection up and down like a...

[M1ckR1ck]

I have been having severe problems with my 50meg service recently with the speed dropping to 0 then back up to no more than about 12mbps and regularly crashing altogether requiring a modem and router reboot.

I had booked a concert from Concert Channel EU on Thursday night and the connection dropped so many times I used up all my access to the stream and the 2 additional views I had. So that was a tenner down the swanee.

This really isn't good enough for a "premium" service and judging from what others are saying here, either the modems arent up to scratch (probable) or Virgin just doesn't have the bandwidth available to cope (more probable).

Anyway, would it be worth contacting them just to be told they've done a line speed test and everythings ok? Should I ask them to compensate me for the tenner I lost due to their service outage?

[Peter_]

Please post the Downstream and Upstream power levels from you modems configuration pages, do not post anything else.

Click here for access http://192.168.100.1/

[M1ckR1ck]

Power levels?

Downstream Power Level
(dBmV) 6.00 6.89 6.14 N/A

Upstream Power Level
(dBmV) 44.75 N/A N/A N/A

[Peter_]

Originally Posted by M1ckR1ck

Power levels?

Downstream Power Level
(dBmV) 6.00 6.89 6.14 N/A

Upstream Power Level
(dBmV) 44.75 N/A N/A N/A

I would call the 50Mb Support number on Monday after 0800 as they are not available until then, if you ring now you will get an offshore agent.

Your Downstream is rather high and may be causing your issues click below for the 50Mb power level sticky.

http://www.cableforum.co.uk/board/34896851-post3.html

Call in on 0800 052 0431

[Ignitionnet]

Is 6 - 7 really so high it would be problematic in your experience Basque?

[Peter_]

Originally Posted by Ignitionnet

Is 6 - 7 really so high it would be problematic in your experience Basque?

It depends on the network in the area as you well know but it is a good starting point to look at, it could be anything at all as you know from your own power levels being nearer 10.

Once he calls in 2nd line can run checks as well and it will be taken from there.

Your spelling is getting worse.

[M1ckR1ck]

Downstream Power Level now
(dBmV) 5.93 6.84 5.96 N/A

And speed is down to 6 meg and back up again to over 48

[Peter_]

Originally Posted by M1ckR1ck

Downstream Power Level now
(dBmV) 5.93 6.84 5.96 N/A

And speed is down to 6 meg and back up again to over 48

As I said ring monday and they will check your connection for any issues.

[Ignitionnet]

Originally Posted by Masque

It depends on the network in the area as you well know but it is a good starting point to look at, it could be anything at all as you know from your own power levels being nearer 10.

Once he calls in 2nd line can run checks as well and it will be taken from there.

Your spelling is getting worse.

Understood. Should be somewhat better now with analogue no longer present.

Thanks, and spelling was just fine

[M1ckR1ck]

Cheers guys