Motorola UBR Issue

darwin · 20-02-2010, 23:44

Quick question . Is the issue with the Motorola equipment sorted ?
My internet was disconnecting all the time (since Oct) , usually twice a day . I put a post on the newsgroups and they confirmed it was the equipment at their end , but it hasnt happened in a while , at least a week.
Heres hoping anyhow.

Ignitionnet · 20-02-2010, 23:52

No-one can post anything here bar speculation. Given that the newsgroup guys confirmed the issue I would suggest they are the best people to comment. They'll be able to tell if a new software has been loaded onto the Motorola kit easily enough and can check the fault ticket that was raised for it out.

Welshchris · 20-02-2010, 23:54

Its still ongoing here in swansea so i was informed last week.

reference number is F001105016...

what i was told was this......
The issue is still being investigated by our network teams and Motorola.
The fault has been logged for intermittent connection drops for some
modems on Motorola chassis.

The problem what i was told by a network engineer was... for some reason where packets of data are sent down to the modem every so often to keep the connection live suddenly stop and drops the connection and wont reissue an IP address in some cases.

The problem in Swansea started in August but i do know its not only affecting Swansea, Edinburgh is also an affected area according to Virgin and they did say other areas but didnt specify.

---------- Post added at 23:54 ---------- Previous post was at 23:54 ----------

Quote:

Originally Posted by Broadbandings

No-one can post anything here bar speculation. Given that the newsgroup guys confirmed the issue I would suggest they are the best people to comment. They'll be able to tell if a new software has been loaded onto the Motorola kit easily enough and can check the fault ticket that was raised for it out.

3 software updates have taken place in Swansea since August so im told and they havnt solved it.

Ignitionnet · 21-02-2010, 00:06

I would expect the BSRs to receive regular updates they are still quite young hardware in the grand scheme. These updates will not all be to resolve that issue, potentially none of them will have been as there were other high level issues that needed fixing more urgently than very occasional disconnects.

It will be affecting every BSR on the network to one degree or another in all honesty.

Welshchris · 21-02-2010, 00:12

the 3 updates im on about were specifcally to try to solve this problem.

it was stated Motorolla was deploying the updates in an attempt to solve the issue.

The last was deployed in Swansea on December 18th 2009.

speedfreak · 21-02-2010, 00:19

Quote:

Originally Posted by Broadbandings

It will be affecting every BSR on the network to one degree or another in all honesty.

I think you're right there as Im on Preston UBR (or is it BSR?!) and I was told on the newsgroup...

"We do currently have an issue under investigation with the OEM of the UBR
through which your service is provided which causes intermittent losses of
connection. Is this the main issue you've been experiencing or are there
other symptoms also?"

Ignitionnet · 21-02-2010, 00:24

Quote:

Originally Posted by Welshchris

the 3 updates im on about were specifcally to try to solve this problem.

it was stated Motorolla was deploying the updates in an attempt to solve the issue.

The last was deployed in Swansea on December 18th 2009.

There were several issues that needed resolving some of which have been by these code updates.

I'm far from convinced that any of the code upgrades were to resolve these issues given that all evidence points to Motorola not knowing what the issue is.

Thought you were leaving if it wasn't sorted by about 6 months ago anyway

Welshchris · 21-02-2010, 00:43

i was put back onto the CISCO kit that sorted all my problems out, i was promised to be contacted after christmas if the problem wasnt sorted so i thought it had been so i upgraded to 50mb...

Although im not having serious issues, it does drop now and then and i get an error message it cannot find the DNS also i have a problem where i only get 1.3mb upstream and Virgin dont know why.

darwin · 21-02-2010, 01:49

Quote:

Originally Posted by Welshchris

reference number is F001105016...

The problem in Swansea started in August but i do know its not only affecting Swansea, Edinburgh is also an affected area according to Virgin and they did say other areas but didnt specify.

I'm in Belfast and I have been placed under that fault ref

darren.b · 21-02-2010, 04:31

Here in Edinburgh the downstream sync errors have gone (and no more cut offs), but here's what's replaced it.

A downstream power level that went from +1dBmV to 9.2dBmV in the space of 3 months, an upstream that went from 45dBmV to 52.0dBmv and somehow I am still getting "A" on pingtest and top speeds. No longer booted off the pipe when it fancies it, it just keeps running, those power levels scare me though.

Speeds are still top notch too. Is this normal?

I get the "flashing ready light" about 25% of the time.

Ed2020 · 21-02-2010, 07:06

Quote:

Originally Posted by solcuerda

Here in Edinburgh the downstream sync errors have gone (and no more cut offs), but here's what's replaced it.

A downstream power level that went from +1dBmV to 9.2dBmV in the space of 3 months, an upstream that went from 45dBmV to 52.0dBmv and somehow I am still getting "A" on pingtest and top speeds. No longer booted off the pipe when it fancies it, it just keeps running, those power levels scare me though.

Speeds are still top notch too. Is this normal?

I get the "flashing ready light" about 25% of the time.

This is exactly what I've noticed too. My connection's been a bit flaky for a couple of months - regular (albeit brief) disconnections or hangs, download speeds fluctuating rapidly between the full 20mb and about 10mb. I just haven't got around to contacting anyone about it.

It now seems to be fine. In fact better than it was previously - download and uploads are back to what they should be and pingtest.net is reporting excellent results:

My power levels are considerably higher than they were before though. Still within acceptable ranges, but towards the upper end of them.

Ed.

Welshchris · 21-02-2010, 20:23

well just hope they do what they did there to the BSRs everywhere else

darwin · 21-02-2010, 21:36

I've put a post on the newsgroups asking the help team is there any movement on this.
Will check for replies tomorrow.

MadK9 · 22-02-2010, 08:14

Well it definitely not fixed here in Southampton. Tried downloading the Starcraft II beta, and got 32 T3 timeouts and about 6 modem reboots. Just sick of this tbh, i have a net that's usable but i just cant download anything, i have 4 games pre-ordered on steam for march, i am dreading trying to actually get them from steam...

Ignitionnet · 22-02-2010, 08:15

Quote:

Originally Posted by MadK9

Well it definitely not fixed here in Southampton. Tried downloading the Starcraft II beta, and got 32 T3 timeouts and about 6 modem reboots. Just sick of this tbh, i have a net that's usable but i just cant download anything, i have 4 games pre-ordered on steam for march, i am dreading trying to actually get them from steam...

Ah I have seen that on my 50M here in Mortlake. Heavy usage = disconnection, it's great. Haven't used heavily in a while though so maybe it's fixed here.