Problem with TV/Modem

[andrewlutonuk]

Hello

I have had my installation for Years. I am in St. Albans, Herts AL3

Since Yesterday 1/1/10 I lose connections. This happens after about 1200

My TV loses it return path. It is a Samsung SMT-2110C. It says return path is off with a IP of 0.0.0.0. The I.P is usally 10.43.***.**. The Dot above the Channel number flashes

My Modem, a NTL 250 has power, enet, sync lights on but the Ready light is flashing and then i can not get internet access

I have booked a engineer for Wed 6/1/10 but i personaly will not be present, but my Mum will be.

Is there anything else my mum should be telling the enginner when he arrives

I presume there is nothing I can do.

Sorry if posted in wrong forum topic

andrewlutonuk

[Digital Fanatic]

Originally Posted by andrewlutonuk

Hello

I have had my installation for Years. I am in St. Albans, Herts AL3

Since Yesterday 1/1/10 I lose connections. This happens after about 1200

My TV loses it return path. It is a Samsung SMT-2110C. It says return path is off with a IP of 0.0.0.0. The I.P is usally 10.43.***.**. The Dot above the Channel number flashes

My Modem, a NTL 250 has power, enet, sync lights on but the Ready light is flashing and then i can not get internet access

I have booked a engineer for Wed 6/1/10 but i personaly will not be present, but my Mum will be.

Is there anything else my mum should be telling the enginner when he arrives

I presume there is nothing I can do.

Sorry if posted in wrong forum topic

andrewlutonuk

yeah, wrong area, but it sounds like a return path issue and the tech will be able to restore service when he calls. May end up being a very small area fault, in which case the service will be restored without a tech calling to your home. You should get a text or call to advise if this is the case.

HTH

[andrewlutonuk]

Digital Fantastic

I have just found the below message on the Virgin Media Service Status Page


Tickets for region : England - Herts, Beds and Bucks
Ticket Number Status Description Customers Affected Date Modified
1160085

Opened


AL3 ( St Albans )- Loss of Broadband Internet, Digital TV


Broadband Internet, Digital TV


02/01/2010 13:46

It may explain my problems

Should i cancel the enginner

Thank you

andrewlutonuk

[webcrawler2050]

Originally Posted by andrewlutonuk

Digital Fantastic

I have just found the below message on the Virgin Media Service Status Page


Tickets for region : England - Herts, Beds and Bucks
Ticket Number Status Description Customers Affected Date Modified
1160085

Opened


AL3 ( St Albans )- Loss of Broadband Internet, Digital TV


Broadband Internet, Digital TV


02/01/2010 13:46

It may explain my problems

Should i cancel the enginner

Thank you

andrewlutonuk

Ring tech support or a member of staff here will be able to confirm.

[Digital Fanatic]

You can either phone in again and see if you are part of the issue or wait to see if that ticket is closed and your issue has been resolved. I'm not in work so can't check to see if you are indeed part of the issue.

[andrewlutonuk]

Digital Fantastic and Webcrawler2050

Thank you for your advice

at 1540 Sat 02/01/10 everything at the moment is working fine, here in AL3

andrewlutonuk

[Digital Fanatic]

Originally Posted by andrewlutonuk

Digital Fantastic and Webcrawler2050

Thank you for your advice

at 1540 Sat 02/01/10 everything at the moment is working fine, here in AL3

andrewlutonuk

You must be part of that issue then... give it a couple of hours then call in to cancel tech appoint

[andrewlutonuk]

Digital Fanactic

Will do, thanks again

andrewlutonuk

[Digital Fanatic]

no problem, glad to help

[webcrawler2050]

Is this sorted?

[andrewlutonuk]

Webcrawler2050

Yes. This is all sorted

At 1545 On Sunday 3/01/10, I still have all my services as they should be.

I have had (All day Sunday) NO return path problems on my TV or Modem

I have cancelled the engineer visit for this Wednesday 6/1/10.

Thanks again for your help

andrewlutonuk

[webcrawler2050]

Good stuff!!