20Mb service getting slow

[Gibbsy]

Hi Guys

I am new here and looking for some advice, i have the 20mb service with Virgin and have noticed certain sites that i used to download from at around 2.3mb/sec are now down to around 700kb if i am lucky, i have not reached my cap on downloads so i know it is not that and it is not p2p traffic just standard downloads from http servers.
I have managed to get onto my modem and wanted someone to check that my levels are all ok if possible.

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.3 dBmV
Downstream SNR : 37.4 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2

I am in thr KT8 area if that helps also.

Many thanks in advance.

[Gibbsy]

Can no one provide and help to my question?

[Peter_]

Your power levels are fine so the speed issue is either network side or with your equipment so you need to call Tech Support who can help diagnose the issue.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

[Gibbsy]

Thanks for the help Moldova.
Just wanted to make sure the levels were good.