will virgin media turn up on installation day?

coiled_viper_kee · 11-10-2009, 13:25

hey guys just thought id post this up here all it is is that i have my installation day with virgin set for tomorrow i received my letter and welcome pack a fortnight ago telling me my installation day is the 12th of october(tomoroow) between 1pm and 6pm... i was just wondering are they reliable and will they turn up? its just i read online by a few people that sometimes they wont turn up could someone please write me back to let me know wether they or reliable or not its just iv gotta take the afternoon of work for them to get here and install everything for me

SnoopZ · 11-10-2009, 13:27

I've never had a problem with them not turning up. You can always ring CS to double check if you're worried.

coiled_viper_kee · 11-10-2009, 17:09

ah right i just rang thry said they will defo show up tomorrow

highway1 · 11-10-2009, 18:00

they rang me said be there in 30 mins , come within 21 mins.

coiled_viper_kee · 11-10-2009, 18:01

ah cool they are good service then...did they turn up on the scheduled install day?

highway1 · 11-10-2009, 18:04

on right date and with in 1pm to 6pm time. think time was 3:42:pm

coiled_viper_kee · 11-10-2009, 18:13

yeah thats what time they said for me between one and six thanks for yourhelp do they install everythng there and then they dont check it out then have to come back another day or some crap do they?

highway1 · 11-10-2009, 18:48

if its for install for tv they install and nail round and do a quick test for u .

if its 1st installed modem get sink and ready led on modem ( they might set up account but never for me was a few year ago me ) then u do ur email by the details they post or give u details .

coiled_viper_kee · 11-10-2009, 18:53

lol sorry i got a bit confused wat you meant then am getting fibre optic 20mb bband and the tv tomorrow mate will they install both of them and be ready to go tomoiorw?

SnoopZ · 11-10-2009, 18:54

Quote:

Originally Posted by coiled_viper_kee

lol sorry i got a bit confused wat you meant then am getting fibre optic 20mb bband and the tv tomorrow mate will they install both of them and be ready to go tomoiorw?

Yes

coiled_viper_kee · 11-10-2009, 19:01

ah right cheers for that was just making sure cheers for your help its very much appreciated

highway1 · 11-10-2009, 19:04

fibre optic (red light) in green box then they convert to rg6 ( tv coax ) to ur wall u dont get the red light on the end of the wire .

aiso u will get the speed u order and not as bt lots of loss
dont get any lost in download speed virgin ( traffic manger yes )) just the time and download ltd if u download a lot think 2gb .

50 meg is super for a few quid more.

coiled_viper_kee · 11-10-2009, 20:53

cool im gonna stick with 20 for now but they will install everything tomorrow and everything will beworking and ready to go tomorrow wont it?

is 20mb fast too tho?

highway1 · 11-10-2009, 21:05

yes 100% if new to virgin all u do is setup account.
use to be pid number and input and setup email and password .
if any problems is 151 on virgin phone . or if other number ask teck man as not got the 0800 or 0845.

coiled_viper_kee · 11-10-2009, 21:08

so yer mean 100 percent that everything will be installed and working for me tomoorow do you mean?sorry to be a pain im just a little confused at the minute