Edinburgh Connection Issues

optogeek · 13-09-2009, 13:01

Does anyone know what is going on with broadband in Edinburgh?

I have had no connection since Thursday. When I phone support I am told it is a network issue effecting a lot of EH postcodes and that I have been credited for the downtime.

Just about surviving on 3G modem.....

optogeek · 14-09-2009, 18:21

Looks like no-one knows

Virgin phone support person just told me something seriously wrong with our UBR.

Five days on 3G and counting.

EricDucreux · 15-09-2009, 15:10

On Saturday (12th) I was told by tech support that the fault could take up to the 29th to be fixed (that took multiple calls, being hanged-up on multiple times...)
Not had broadband since 9th mid-day ish... not cool when you need to work from home to cut on Childcare.

Told I will not be refunded until the issue is sorted and they have confirmed it was their fault. i.e.: we'll try and blame the customers for it...

Virgin needs to get their act together and train their Staff... support is abismal at best.

figgyburn · 15-09-2009, 16:49

'im in eh11 .no problems with tv/broadband.

optogeek · 15-09-2009, 18:46

Hi,

Just been on the phone again. Got a non-UK based call centre operator and they didn't seem to know anything useful. Told me they were going to credit my bill, I will not hold my breath....

figgyburn, every time I phone the list of effected EH post-code seems to grow. I am in EH11 myself so the issue seems to be wide spread but not universal.

http://news.scotsman.com/edinburgh/V...mer.5646788.jp has more.

optogeek · 16-09-2009, 07:28

Woke up this morning to a working internet

EricDucreux · 16-09-2009, 07:59

Modem had the "cable" light on, which would suggest it might work. I'll try when back home tonight.

1 week without connection... I will see what excuses they come up to this time (although I am sure they'll try and blame the customer for it ).

Dunworkin · 16-09-2009, 11:15

No problems at all with any Virgin services in EH10.

EricDucreux · 16-09-2009, 11:22

Quote:

Originally Posted by Dunworkin

No problems at all with any Virgin services in EH10.

Problems were limited to users on 20Mb and 50Mb lines only and not everywhere in Edinburgh (EH8, EH14 I know were affected, not sure of others)

optogeek · 16-09-2009, 18:22

For the record before the issues of the last week I was on ubr08.sgyl.blueyonder.co.uk now on ubr29.sgyl.blueyonder.co.uk. I had been on ubr08 for years. Have they just plugged us into a new box?

brimurray · 17-09-2009, 06:51

Quote:

Originally Posted by optogeek

For the record before the issues of the last week I was on ubr08.sgyl.blueyonder.co.uk now on ubr29.sgyl.blueyonder.co.uk. I had been on ubr08 for years. Have they just plugged us into a new box?

I was on ubr08 from July 2008 installation until about six weeks ago when my IP changed and I noticed now on ubr29.
I have not had any down time since signing up last July. Maybe I'm lucky

20MB XL in EH11