New Modem!

[Tomcat]

Hi

Last week my Virgin 255 modem on my 20Mb Broadband stopped working. So I got onto Virgin who sent me out a brand new one exactly the same as my old one plus a new power supply. Now for the problem when I did a speed test it only returned about 8000kbps and as stayed at this speed for a few days now, this connection on the old modem as been running with a lowest speed of 19000kbps and a highest speed of 19500kbps for as long as I can remember! and the only thing changed is the modem and power supply. Can anybody tell me what's gone wrong?

Ta Rog

[Peter_]

Did you call in to get the new modem activated at all.

[Tomcat]

Hi Moldova

It took 2 days, 5 phone calls, 2 times cut off after waiting at least 15 minutes, but yes I did get it activated against all odds.

Rog

[Peter_]

Originally Posted by Tomcat

Hi Moldova

It took 2 days, 5 phone calls, 2 times cut off after waiting at least 15 minutes, but yes I did get it activated against all odds.

Rog

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp


DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

[Tomcat]

Hi Moldova

Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 33.0 dB
Upstream transmit Power Level : 46.0 dBmV

Is this what you need?

Rog

Originally Posted by Moldova

Those power levels are fine.
You may need to call in to have them run some tests on your connection.

Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

[Peter_]

Originally Posted by Tomcat

Hi Moldova

Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 33.0 dB
Upstream transmit Power Level : 46.0 dBmV

Is this what you need?

Rog

They are fine but if you are having any issues with regards your connection then ring the number above that xocemp has kindly posted.