This is my latest:
Had engineer attend today he spent about 3 hours here testing one thing and another, new modem, router etc and still same problems, mainly on the newsgroups but he has seen it himself now and he says that virgin media are looking for proof so you need to escalate it as high as you can within virgin media.
He spoke to tech guys and he also spoke to the ppl who moderate this forum and they are seein it on the increase a lot and they are going to have to escalate it now.. but doenst know when.
he agrees the performance isnt good enough and they need to get their heads together now!
He is going to call me back next week but he says the network looks fine so its something to do with how the network behaves with newsgroups on the docsis 3 platform.
It got to Wednesday and Edwin the area manager had not called despite him saying he would ring me on Monday... Says a lot for virgin media doesn't it really.
So I had to chase it again, which is just not good enough for a premium service. Spoke to 50mb who put me on hold and tried to get in touch with Edwin for me. They managed to pass a message on and said Edwin would call me back later that day.
This did not however happen and on Thursday I had to chase again. Spoke to 50mb who put me on hold and came back and said that Edwin has said that the cable needs to be repulled? THis seems absolutely ridiculous as it was only done 3 months ago with a new cable which took them 6months to do because each time the wrong engineer was booked etc and different levels of engineer didn't think it was necessary... More messing about to come it seems.. Read on!
Anyway I said I do not believe for one minute its the cable because it worked 100% fine on 20mb so despite the modem and router both being swapped over to see if this was the issue this has not resolved the problem and from what Edwin the area manager was saying that this was something further up line on the VM side of things, something that didn't like the newsgroups and the fact we were downloading fast from the network despite it working perfectly on 20mb.
Anyway I asked the 50mb tech advisor if there was appnt on Friday he said yes between 12+4PM.
Waited all afternoon upto MPH and guess what no engineer, chased this YET AGAIN with VM who advise they were sorry but it was booked for Sat between 12+4pm!!!
Anyway they refunded £10 onto my account for the messing about, hardly worth it though considering it cost me an afternoons leave from work to be sat at home... Not impressed!
On Saturday an engineer rang me and asked me what the problem was, I said are you not aware that your coming to do a repull? He said I cant do repulls im just an investigating engineer. I said well what can you do that Edwin hasn't already done then? I was told a repull was being done. So he said theres no point in me coming again to do the same things that Edwin has already seen, he said he would ring Edwin and try to get in touch with him and let me know what was happening and call me back later that day... he did not!!!
Its official VM cannot organise a party in a brewery!
I will be ringing on Monday morning to complain and I expect some heavy compensation as its just not acceptable.
I also feel that its time to start looking elsewhere for BB a company that can offer what they promise and not fail to deliver engineer visits and promised work on the day etc.
Perhaps some moderators on here can look into this for me as the area manager Edwin agreed with me that the slow speed I was experiencing was something they were starting to see a lot of on the forums and also from customers phoning in.
There are many people reporting the same problems with 50mb however still no official word from VM to admit there is a problem! We know there is a problem the engineers know there is a problem but VM themselves there is no official word! its just misleading customers!
MY friend works for a newspaper and he also tells me a lot of people are writing in to complain about the same thing and they are going to run a report on this soon.
I have complained to watchdog and advise everyone to report this at
http://community.virginmedia.com/t5/...band/bd-p/50mb