Modem replaced and now they have cut us off
15-08-2009, 15:49
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#1
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 42
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Modem replaced and now they have cut us off
Hi, my parents have just had their surfboard replaced with with an Ambit 256. Dad phoned up to register it and now they have no internet. He has phoned faults and got through to India and they now claim it is a cabling fault. This sounds like BS to me. Any ideas? Should i post on newsgroup on parents behalf?
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15-08-2009, 15:52
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#2
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Join Date: Feb 2008
Location: Swindon
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Re: Modem replaced and now they have cut us off
Whats the lights doing at the moment?
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15-08-2009, 16:04
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#3
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 42
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Posts: 533
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Re: Modem replaced and now they have cut us off
Can't really tell you till tomorrow, i'm not going up to their house until then. Was just looking for ideas. I'm sure it will be sorted quickly and competently. will try and phone my dad to see if he can tell me.
---------- Post added at 16:04 ---------- Previous post was at 15:58 ----------
UPDATE: STEADY POWER, SYNC and READY, blinking send/receive
So all seems normal there
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15-08-2009, 16:09
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#4
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Join Date: Aug 2007
Location: Scotland
Age: 51
Services: 20mb, Tv, Phone
Posts: 2,849
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Re: Modem replaced and now they have cut us off
Do they have a router? If so, have they rebooted it?
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15-08-2009, 16:09
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#5
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Inactive
Join Date: Feb 2008
Location: Swindon
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Posts: 3,087
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Re: Modem replaced and now they have cut us off
Hmm - looks like it hasn't been activated ./ added to their account.
Give activations a call again.. and or reboot the modem and leave it.. for 2 /3 minutes, give it a reboot..
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15-08-2009, 16:10
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#6
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Inactive
Join Date: Jul 2009
Age: 30
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Re: Modem replaced and now they have cut us off
Quote:
Originally Posted by musicbravo
Can't really tell you till tomorrow, i'm not going up to their house until then. Was just looking for ideas. I'm sure it will be sorted quickly and competently. will try and phone my dad to see if he can tell me.
---------- Post added at 16:04 ---------- Previous post was at 15:58 ----------
UPDATE: STEADY POWER, SYNC and READY, blinking send/receive
So all seems normal there
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Blinking send/receive means it is downloading or uploading data. [Note that the send light always flickers when no devices are connected.
Is the enet light on?
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15-08-2009, 16:54
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#7
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Inactive
Join Date: Nov 2003
Location: Surrey
Posts: 1,356
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Re: Modem replaced and now they have cut us off
I'm sure it will be sorted quickly and competently.
Dont be too sure !
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15-08-2009, 17:14
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#8
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 42
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Modem replaced and now they have cut us off
No it has been sorted, newsgroups replied. connection is back, well done VM. Shame on you doubters. Newsgroup say connection is poor to modem and cabling possibly needs replacing. cheers for the help guys
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