Heya guys.
I originally posted here a while back about my connection being unusable after 9pm due to my UBR being oversubscribed, a quick explanation is that my connection drops to 1mb everynight on the stroke of 9pm and renders my connection useless.
http://www.cableforum.co.uk/board/12...l#post34800203
I called VM 3/4 months ago and was told my UBR was due for an upgrade and they was just waiting on the equipment to be delivered, since then the issue has not gone away so i called up again.
This time i was told that indeed my UBR is on 100% utilisation and 2 new 50mb UBRs have been set up in my area with the plan to shift all heavy users onto them to reduce the overall demand, The technician then went onto say that only 20mb and 50mb users would be moved (Im still on 10mb with no intention of paying more) and that i would have to either pay £10 more per month for 20mb or get used to no internet between 9pm and 2am, even with the extra £10 there was no assurance that i would be moved anytime soon.
After this i was a little bit annoyed as it seemed VM dont consider £25 worthy of getting a reliable service and after 18 months now of telling them about my fault they still have no idea when/if it will ever be fixed.
I called retentions to end my contract and was first offered 20mb for £30 and then 20mb for £25, i told her that my main priority is stability and not speed so i could not be tempted, she span me a line about how i would get a better contention ratio at 20mb on my current ubr than i ever would on 10mb.
I asked to her to continue with my disconnect when i think about it. Is the deal foolish with the possible price cuts in September? Even on my current UBR would i stand to get a better connection at 100% usage at 20mb?
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