50mb checkup

kimpeck · 02-07-2009, 22:52

Hi Folks ...

Several weeks ago my internet connection was upgrade from 20mb to 50mb.

Ever since the modem / internet connection has randomly locked up and refuses to work until power cycled.....

I have a Virgin Media engineer visiting tomorrow but wondered if there was anything in the modem setup I need to bring his attention too.

Thankyou in advance.

Down Times

Mon Jun 29 20:18:35 2009 to Wed Jul 1 16:54:53 2009 Critical (3) No Ranging Response received - T3 time-out;CM-

Wed Jul 1 16:55:04 2009 to Thu Jul 2 21:34:49 2009 Critical (3) No Ranging Response received - T3 time-out;CM-

Cable Modem Status
Item Status Comments
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 47.400002 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 1.50 1.36 0.80 0.78
RxMER
(dB) 37.09 37.09 37.36 37.36
Correctable
Codewords 35 51 31 17
Uncorrectable
Codewords 283 277 264 258

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 44.00 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

Cable Modem Event Log
First Time Last Time Priority Description
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:22:32 2009 Wed Jun 10 12:22:32 2009 Warning (5) MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:22:44 2009 Wed Jun 10 12:22:44 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:22:51 2009 Wed Jun 10 12:22:51 2009 Notice (6) SW Download INIT - Via Config file unreg.c
Wed Jun 10 12:23:16 2009 Wed Jun 10 12:23:16 2009 Error (4) SW upgrade Failed after download - Incompatible SW file
Time Not Established Time Not Established Warning (5) MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:29:00 2009 Wed Jun 10 12:29:00 2009 Notice (6) SW Download INIT - Via Config file unreg.c
Wed Jun 10 12:29:25 2009 Wed Jun 10 12:29:25 2009 Error (4) SW upgrade Failed after download - Incompatible SW file
Time Not Established Time Not Established Warning (5) MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:30:55 2009 Wed Jun 10 12:30:58 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 12:31:03 2009 Wed Jun 10 12:31:03 2009 Notice (6) SW Download INIT - Via Config file cmreg-vmng300-rts50-b.c
Wed Jun 10 12:31:53 2009 Wed Jun 10 12:31:53 2009 Notice (6) SW download Successful - Via Config file
Wed Jun 10 12:41:49 2009 Wed Jun 10 12:41:49 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 13:19:13 2009 Wed Jun 10 13:19:13 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 13:23:15 2009 Wed Jun 10 13:23:24 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 10 14:07:49 2009 Wed Jun 17 03:55:38 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 17 13:11:20 2009 Wed Jun 17 13:11:20 2009 Notice (6) DHCP Renew - lease parameters tftp file-A97b8f77ed873b735.cm modifie;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 17 19:22:13 2009 Sat Jun 20 12:30:24 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Jun 21 01:11:25 2009 Sun Jun 21 01:11:25 2009 Notice (6) DHCP Renew - lease parameters tftp file-A97b8f77ed873b735.cm modifie;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Jun 21 22:40:23 2009 Wed Jun 24 10:48:11 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jun 24 13:11:30 2009 Wed Jun 24 13:11:30 2009 Notice (6) DHCP Renew - lease parameters tftp file-A97b8f77ed873b735.cm modifie;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Thu Jun 25 22:57:54 2009 Sat Jun 27 13:37:44 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Jun 28 01:11:35 2009 Sun Jun 28 01:11:35 2009 Notice (6) DHCP Renew - lease parameters tftp file-A97b8f77ed873b735.cm modifie;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 29 00:02:02 2009 Mon Jun 29 00:02:02 2009 Notice (6) SW Download INIT - Via Config file A97b8f77ed873b735.c
Mon Jun 29 00:02:58 2009 Mon Jun 29 00:02:58 2009 Notice (6) SW download Successful - Via Config file
Mon Jun 29 16:47:10 2009 Mon Jun 29 17:17:21 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 29 20:18:35 2009 Wed Jul 1 16:54:53 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 1 16:54:55 2009 Wed Jul 1 16:54:55 2009 Critical (3) Ranging Request Retries exausted;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 1 16:54:55 2009 Wed Jul 1 16:54:55 2009 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 1 16:55:04 2009 Thu Jul 2 21:34:49 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;