Internet latency increases at times

[Lemonpwns]

*Sorry if this is the wrong forum to post in*

Hi,

A few days a problem started occuring. When playing css (counter-strike source) at about 8-11pm i get these lag spikes and my ping increases to about 500 from 15. Sometimes, it happens in the morning but this is rare. I contacted steam support first and they said my isp is busy at these peak times and theres nothing i can do to stop it; but why has it only just started happening? It never happened before.

I have a cable modem which is on practically everyday. (I've tryed turning it off overnight plugged out etc and same problem)

I also have a router (Belkin - F5D7231-4)

I live in London.

I have port forwarded with the PFconfig program these programs:
-Half life
-Half Life 2 Steam
-Half Life 2 Steam Server
-Half Life Steam
-Half Life Steam Server
-radmin - Remote Administrator
-Steam Client
-Steam server

Speed test:


If you can fix this i'll love you .

Thanks

[moaningmags]

Post your power levels and signal to noise ratio levels from 192.168.100.1 username/password root/root if required.

[Lemonpwns]

Sorry i'm abit new to this could you explain on how to show those things?

[moaningmags]

Which modem do you have?

[Lemonpwns]

Just looked on the back of the modem.
NTL: 250
Model No: E08C007
Input+10 VDC1.0A

[Lemonpwns]

Got more info, for some reason i couldn't edit the first post.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 39.5 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 25800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.5 dBmV
Upstream Mini-Slot Size : 2

[Peter_]

Your power levels are fine so you will need to call Tech Support a s the issue must be elsewhere causing your speed problem.


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Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

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[Lemonpwns]

Hi again, i called them and they made me do a trace to one of the servers on which im having the problem. He said that he's going to pass it on to someone else and they will fix it, but i've waited 2 weeks and still no change, it is still happening and it's terrible. Also, i've upgraded to 10mb package now.

[Lemonpwns]

New image of what is happening, at the bottom you can see whats going on and this happens ever 5 seconds (average) and lasts for as long as 10 seconds and happens at certain times.