50meg slow download speeds!

aphex187 · 16-06-2009, 21:51

Below are speedtests, first up is speedtest.net

Maidenhead server:

Download 20.46Mb/s
Upload 1.56Mb/s
14 ping

London:

Download 41.50
Upload 1.61
ping 57

Tested the London server immediately and got this:

DL 24.49
UL 1.62
Ping 60

Ok now onto Broadbandmax.co.uk

Last Result:
Download Speed: 24998 kbps (3124.8 KB/sec ) Upload Speed: 1565 kbps (195.6 KB/sec ) Ping 65ms

Now below are 4 files i have dl'd from Virgins blueyonder site:

SOAFDemo.exe 470 kB/s - 11.2 MB of 82 MB
http://gamefiles.virginmedia.com/blu...s/SOAFDemo.exe
PauseCancel

STEF2_SP_Demo.exe 482 kB/s - 12.4 MB of 119.0 MB
http://gamefiles.virginmedia.com/blu...F2_SP_Demo.exe
PauseCancel

Thps3Demo (2).exe 538.8 kB/s - 14.9 MB of 50.7 MB
http://gamefiles.virginmedia.com/blu.../Thps3Demo.exe
PauseCancel

american_conquest_demo_eng.exe 615.4 kB/s - 18 MB of 220.6 MB
http://gamefiles.virginmedia.com/blu...t_demo_eng.exe
PauseCancel

Right im running Windows Vista 64bit SP2, Netgear WNR2000 Wireless N Router, cable from my PC to the router is how i have it set up and the Netgear has the latest firmware on.

Speed has been up and down no matter how i dl files ie from Virgin sites, Nvidia, Microsoft and using Utorrent.

Ok now this has been going on for a month now starting with my 20meg connection where i was using the Netgear 54mbps router they dish out (which btw cost me 40squid from the robbing bar-stewards). Been in touch with their amazing India BB tech team and got nowhere, had 2 engineers out and all say my connection is fine with the latter engineer plugging his Virgin laptop into the back of my Router and getting a dl speed of around 43678kbps on that Broadbandmax.co.uk site.

I have done the following:

Changed my ethernet cable
changed my ethernet card
Checked my speed /duplex and that is set to Auto Negotiation
Gone into my Netgear router menu and then Wireless settings>wireless network and the mode is set to 300mbps
In 192.168etc:

downstream:

Power Level
(dBmV) 3.18 2.07 2.71 N/A
RxMER
(dB) 38.26 38.26 38.61 N/A

Upstream:

Power Level
(dBmV) 37.75 N/A N/A N/A

I have tried with a cable going from my PC to the modem and that only makes the speed slightly faster.

Ok any ideas, anything you guys need? before i phone Virgin and be put back down to the 20meg?

thx!

Peter_ · 16-06-2009, 22:31

Quote:

Originally Posted by aphex187

Checked my speed /duplex and that is set to Auto Negotiation > Switch to Full Duplex never have it set to Auto Negotiation.

downstream:
Power Level
(dBmV) 3.18 2.07 2.71 Spot on
RxMER
(dB) 38.26 38.26 38.61 Spot on

Upstream:
Power Level
(dBmV) 37.75 Spot on

!

Power levels are Spot on.

Change your card to Full Duplex as Auto Negotiation is not quick enough.

aphex187 · 16-06-2009, 22:33

Sure i tried that and it slowed it down even more! i'll set it to Full, thx!

Well i have just dl'd a 1.20gig file in under 4mins! my head is battered from the differing results im getting with this connection lol!

monkey2468 · 16-06-2009, 22:33

Try uninstalling any antivirus and firewall software.

Peter_ · 16-06-2009, 22:36

Quote:

Originally Posted by aphex187

Sure i tried that and it slowed it down even more! i'll set it to Full, thx!

Well i have just dl'd a 1.20gig file in under 4mins! my head is battered from the differing results im getting with this connection lol!

-------------------------------------------------------------

Here is how the speedtest works below.

If you are a Virgin Media customer then the best speedtest is from the links below.

click on these 2 gamefiles battlefield_2142_demo.exe and bfme2demo_english_final.exe and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running add them together then multiply them by 8 and you will get a truer download speed.

Remember to stop and delete the files.

i.e : 250Kbps X 8 = 2Mbps, 500Kbps X 8 = 4Mbps, 1250Kbps X 8 = 10Mbps, 2500Kbps X 8 = 20Mbps

Then add 10% to the final figure to account for any processes running on your computer.

http://www.virginmedia.com/testmyspeed/manual.php
-----------------------------------------------------------

aphex187 · 16-06-2009, 22:40

@monkey

I had this problem with XP and then went to Vista and i was on the 20meg and both operating systems i had slow speeds. I went to the 50 and again was getting fast and slow download speeds.

I run AVG and windows firewall, i have turned them off and it hasn't made any difference, i have also gone into safe mode and again that didn't make any difference!

So! i have just changed my duplex to Full 100mbps and got these results:

speedtest.net

London

DL 1.77Mb/s
UL 1.59Mb/s
Ping 60ms

Maidenhead

DL 2.32Mb/s
UL 1.40Mb/s
Ping 15ms

ok now onto Broadbandmax.co.uk

Download Speed: 2253 kbps (281.6 KB/sec ) Upload Speed: 1547 kbps (193.4 KB/sec ) ping 61ms

Peter_ · 16-06-2009, 22:42

Looks like you need to call Tech Support as the issue must be elsewhere.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

aphex187 · 16-06-2009, 22:53

On that full 100mbps duplex (i didn't bother adding the speed 2gether as you will see next!) i got:

bfme2demo_english_final.exe 112.0 kB/s - 4.9 MB of 1.4 GB
http://gamefiles.virginmedia.com/blu...lish_final.exe
PauseCancel

battlefield_2142_demo.exe 155.7 kB/s - 7.5 MB of 1 GB
http://gamefiles.virginmedia.com/blu..._2142_demo.exe
PauseCancel

---------- Post added at 22:49 ---------- Previous post was at 22:44 ----------

Ok back to Auto Neg on the duplex and i got this:

bfme2demo_english_final.exe753.3 kB/s - 18.6 MB of 1.4 GB
http://gamefiles.virginmedia.com/blu...lish_final.exe
PauseCancel

battlefield_2142_demo.exe969.7 kB/s - 26 MB of 1 GB
http://gamefiles.virginmedia.com/blu..._2142_demo.exe
PauseCancel

Which if im right works out at: 17568

---------- Post added at 22:53 ---------- Previous post was at 22:49 ----------

Moldova i am sick and tired of ringing them up as

A) the engineer(s) wasn't in the slightest bit interested

B) indian BB support is a joke

No one is interested except the lads at the Welsh and Liverpool BB support call centre and getting through to them is like phoning the Queen.

Peter_ · 16-06-2009, 22:53

Call Tech Support and see what they say, may be best waiting till after 0800 tomorrow morning if you want a UK centre.

aphex187 · 16-06-2009, 22:55

See my reply above yours Mol m8, i am not getting anywhere when phoning bud!

Peter_ · 16-06-2009, 23:02

Quote:

Originally Posted by aphex187

See my reply above yours Mol m8, i am not getting anywhere when phoning bud!

Thats why I said after 0800 tomorrow morning is the best time.

aphex187 · 16-06-2009, 23:09

Even tried then, i'll give it another go cheers!

aphex187 · 17-06-2009, 09:58

Got up too late! anyway dl'd those 2 files again and got this:

38798

Much better.

Jabbs · 17-06-2009, 11:17

I call this number it might not be free(not sure) but its for 50mb and its uk people.

0800 052 0431

aphex187 · 17-06-2009, 12:45

bfme2demo_english_final.exe 1730.6 kB/s - 157.2 MB of 1.4 GB
http://gamefiles.virginmedia.com/blu...lish_final.exe
PauseCancel

battlefield_2142_demo.exe 927.8 kB/s - 87 MB of 1 GB
http://gamefiles.virginmedia.com/blu..._2142_demo.exe
PauseCancel

One more thing! this wireless N router should i have a ethernet card that is N also? atm i have a 10/100m card in and also one on the mobo itself?