20MB Slowdowns

[neoapple]

Somethings going wrong here big time!
http://www.speedtest.net/result/489772494.png

Down: 4.79 mb/s
Up:0.71 mb/s

I cant be traffic shaped as well, i aint downloaded anything!
i have tried rebooting router and cable modem still no luck. Theres also a 5 second delay when i try and open a website!
This is getting stupid!

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

Downstream Lock : Locked
Downstream Channel Id : 52
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.5 dBmV
Downstream SNR : 39.9 dB

Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19

[Hazanko]

Yeah, tell me about it. I've been ringing VM for months and all i get is that everything seems fine. How can it when i'm getting slow speeds?. It just seems nobody gives a crap. After years with Blueyonder/VM i'm seriously thinking of changing provider.

[Elsie]

I'm in Derbyshire and have noticed exactly the same today, I'm lucky to see 5mb from my usually very good 20mb service.

Gonna keep an eye on this as there is absolutely no point in paying full whack for 20mb if I can only get 5mb.

[c@tbyte]

Been having the same problem for the last two or three days.
(I'm in Warwickshire.)

[Peter_]

Originally Posted by neoapple

Downstream Receive Power Level : 0.5 dBmV
Downstream SNR : 39.9 dB

Your Downstream is fine but what about the Upstream.

You cannot be getting traffic managed as your upstream is correct for 20Mb.

Do you live in an area that has been upgraded to 50meg? If you're unsure you can use the Virginmedia online postcode checker to see if 50meg is available.

[neoapple]

Yer im on the 50mb broadband enabled area

[Peter_]

Originally Posted by neoapple

Yer im on the 50mb broadband enabled area

What is your Upstream power level.

When did the problems start? Anywhere around the time of the 50meg upgrade? It could easily be related, I'd log a fault with them asap.

[neoapple]

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46208000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.5 dBmV
Upstream Mini-Slot Size : 2

Its been doing it on and off for a few days now

[Peter_]

Originally Posted by neoapple

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46208000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.5 dBmV
Upstream Mini-Slot Size : 2

Its been doing it on and off for a few days now

Your Upstream is fine so no problem there so the fault has to be elsewhere.

[neoapple]

It's just done it again!!!!!!
http://www.speedtest.net/result/490579377.png

According to my router i have downloaded like 600mb, no where near enough to reach the threashold!
i dont fancy phonging VM

[turbofeet]

I'm getting anywhere from 1mbps to 5mbps (max) Download speed today....

I have the 20meg service and as the person mentioned earlier I have downloaded nothing in the last few days...

If you are thinking of moving to them from another ADSL service - DON'T!

In addition to that the helpdesk has put me on hold twice and I have been disconnected twice.

I'm going back to ADSL and getting a full refund from VM. They truly are hopeless...

Rubbish!

[neoapple]

Yer i have no idea whats going on, but being limited to 5mbps for no specific reason it's a dam joke.
Not as if im one of these users who always hammers the connection.
But ADSL for me will be even slower due to the distance from exchange etc.

Ugh i hardly have time to phone virgin media and if they need to come into my house i aint booking a day off just to have them not turn up at the specific time etc.

[turbofeet]

They just admitted that there was an "equipment failiure" in my area - whatever that means. I am in the Tunbridge Wells area if that helps.

They just refunded me £10 for loss of service as i'm not getting the service I am paying for.

Maybe it's the upgrade to 50mbps as Ro52ben suggested. I'll keep an eye on it for the next few days and see if it improves.

They should at least warm people of this sort of work but I guess they're relying on the majority who don't use it very much not even noticing.

It's amazing how much we rely on Internet access nowadays and it really sucks when it's not working.