Well the first girl I spoke to who was rude told me that too. I thought it was a strange thing to ask and she was already been snappy and un helpful by this point so I asked to speak to somebody else. She said I'd have to re-dial then I got her again.
She was even more unhelpful this time so I asked to speak to someone else again, then a manager and she just kept saying nobody was available. So trying not to get angry and re-dialled again and got a man this time.
He was much more pleasant but after the checks he carried out he told me to do the same thing. He was saying BT have told them to do this test and it's necessary basically implying that this was necessary on my internet would not be getting fixed. But it's quite strange that two people have told me the same thing if this shouldn't of been asked.
It's really quite distressing. I'm a little ashamed to say that I
need to internet but I really do, both for work and I'm doing an online course which I need to finish up.
---------- Post added at 09:36 ---------- Previous post was at 09:09 ----------
Well if anybody has any ideas what might be the problem, any suggestions would be greatly appreciated or if anybody has ever experienced this problem before!
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