Can Virgin withhold my Mac code?
11-05-2009, 12:06
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#1
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Inactive
Join Date: May 2009
Posts: 4
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Can Virgin withhold my Mac code?
I sick of VM and am thinking of changing suppliers? I have been told by ex VM customers that VM can be very awkward and will try to withhold your Mac code or give you a false code? Anyone else had this problem?
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11-05-2009, 12:11
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#2
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,426
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Re: Can Virgin withhold my Mac code?
I've come close to leaving on a couple of occasions and have had MAC codes off them without any trouble - I can't say if they were fake as I never got round to using them.
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11-05-2009, 12:11
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#3
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Inactive
Join Date: Feb 2005
Location: Basingstoke
Age: 42
Services: Sky HD
Virgin Phone + 50mb
Posts: 918
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Re: Can Virgin withhold my Mac code?
As long as you are out of your contract period then they should give it to you with no issues.
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11-05-2009, 12:13
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#4
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,796
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Re: Can Virgin withhold my Mac code?
I would imagine giving false ones would be illegal.
__________________
 Baby, I was born this way.
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11-05-2009, 14:39
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#5
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Can Virgin withhold my Mac code?
OFCOM have set guidelines in place now making sure no provider is able to refuse a MAC upon request as long as contractual agreements are met.
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19-05-2009, 13:48
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#6
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Inactive
Join Date: May 2009
Posts: 4
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Re: Can Virgin withhold my Mac code?
Thanks all... 
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19-05-2009, 14:27
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#7
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Can Virgin withhold my Mac code?
Just to clarify MAC codes are only needed for Virgin National.
Virgin Cable cannot supply MAC codes (although Sky seem to think they can!)
---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------
It is probably where the confusion has come in - especially for Cable broadband 'MAC' is something different
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19-05-2009, 17:10
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#8
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Inactive
Join Date: Mar 2004
Location: Swansea
Age: 50
Services: Inhumations, for the right price
Posts: 517
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Re: Can Virgin withhold my Mac code?
Also, if coming from an ADSL connection to a Cable Broadband connection, the company does not need your mac code (try explaining that to Talk Talk).
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