Connection with Telia broken?

lianfear · 08-04-2009, 10:41

I play World of Warcraft and people using Virginmedia have had major issues today with disconnects (http://forums.wow-europe.com/thread....38434272&sid=1)

I ran a pathping and it shows a problem at the interface between virginmedia and telia. Any ideas what is going?

Tracing route to 80-239-149-108.customer.teliacarrier.com [80.239.149.108]

over a maximum of 30 hops:

3 pete-cam-1a-ge92.network.virginmedia.net [80.3.130.1]

4 pete-t3core-1a-ge-011-0.network.virginmedia.net [195.182.179.221]

5 nth-bb-a-so-200-0.network.virginmedia.net [212.43.162.245]

6 pop-bb-b-as4-0.network.virginmedia.net [213.105.64.18]

7 pop-bb-a-as3-0.network.virginmedia.net [213.105.172.14]

8 195.50.91.69

9 ae-12-51.car2.London1.Level3.net [4.69.139.67]

10 telia-level3-ge.London1.Level3.net [4.68.111.182]

11 ldn-bb1-link.telia.net [80.91.249.77]

12 prs-bb1-link.telia.net [80.91.254.209]

13 ffm-bb1-link.telia.net [80.91.251.211]

14 ffm-b4-link.telia.net [80.91.249.237]

15 * * *

Computing statistics for 375 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

4 12ms 0/ 100 = 0% 0/ 100 = 0% pete-t3core1a-ge011-0.network.virginmedia.net [195.182.179.221] 0/ 100 = 0% |

5 17ms 0/ 100 = 0% 0/ 100 = 0% nth-bbaso00-0.network.virginmedia.net [212.43.162.245]

0/ 100 = 0% |

6 18ms 0/ 100 = 0% 0/ 100 = 0% pop-bbb-as4-0.network.virginmedia.net [213.105.64.18]

0/ 100 = 0% |

7 19ms 0/ 100 = 0% 0/ 100 = 0% pop-bb-a-as3-0.network.virginmedia.net [213.105.172.14]

0/ 100 = 0% |

8 23ms 0/ 100 = 0% 0/ 100 = 0% 195.50.91.69

0/ 100 = 0% |

9 35ms 0/ 100 = 0% 0/ 100 = 0% ae-12-51.car2.London1.Level3.net [4.69.139.67]

7/ 100 = 7% |

10 --- 100/ 100 =100% 93/ 100 = 93% telia-level3-ge.London1.Level3.net [4.68.111.182]

0/ 100 = 0% |

11 27ms 9/ 100 = 9% 2/ 100 = 2% ldn-bb1-link.telia.net [80.91.249.77]

0/ 100 = 0% |

12 31ms 8/ 100 = 8% 1/ 100 = 1% prs-bb1-link.telia.net [80.91.254.209]

0/ 100 = 0% |

13 41ms 7/ 100 = 7% 0/ 100 = 0% ffm-bb1-link.telia.net [80.91.251.211]

0/ 100 = 0% |

14 47ms 7/ 100 = 7% 0/ 100 = 0% ffm-b4-link.telia.net [80.91.249.237]

93/ 100 = 93% |

15 --- 100/ 100 =100% 0/ 100 = 0% 121421900318 [0.0.0.0]

Trace complete.

dev · 08-04-2009, 10:53

looks to me to be between 2 level3 routers which would probably be out of VM's control

philipp · 08-04-2009, 10:54

Yes virgin to telia seems broken. My adsl is fine though with it!

Peter_ · 08-04-2009, 11:03

This is a known issue and if you Google telia and world of warcraft issues you will find many articles on the internet regards Telia and the is also this Cableforum thread http://www.cableforum.co.uk/board/12...em-virgin.html

philipp · 08-04-2009, 11:14

No Moldova. Its a new issue. The link between telia and virgin is broken. Was fine last night. even telia dns's doesnt resolve.

By the way its not level 3.. Its between virgin and telia. Who to blame who knows!

Peter_ · 08-04-2009, 11:18

Quote:

Originally Posted by philipp

No Moldova. Its a new issue. The link between telia and virgin is broken. Was fine last night. even telia dns's doesnt resolve.

The has been many ongoing issues with Telia and they have been working on this for a long time as occasionally we get call from WOW players and we have to refer them to Telia or advise them to try and re route through different servers.

This may be a new issue now but the have been issues for over 2 years as that Cableforum link shows.

Stuart · 08-04-2009, 11:21

Quote:

Originally Posted by philipp

No Moldova. Its a new issue. The link between telia and virgin is broken. Was fine last night. even telia dns's doesnt resolve.

By the way its not level 3.. Its between virgin and telia. Who to blame who knows!

It's between Virgin and Telia, but who is running the link between Virgin and Telia? Level 3.. So therefore it probably is their problem.

Peter_ · 08-04-2009, 11:23

Quote:

Originally Posted by Stuart C

It's between Virgin and Telia, but who is running the link between Virgin and Telia? Level 3.. So therefore it probably is their problem.

As far as we have been told it is on Telias end and they are working on a fix for it.

philipp · 08-04-2009, 11:27

Quote:

Originally Posted by Stuart C

It's between Virgin and Telia, but who is running the link between Virgin and Telia? Level 3.. So therefore it probably is their problem.

actually no... the route for world of warcraft goes through level 3 but trace www.telia.se, for example, (if u get it to resolve use opendns.) You will find no level 3 in the traceroute

Stuart · 08-04-2009, 11:45

Quote:

Originally Posted by philipp

actually no... the route for world of warcraft goes through level 3 but trace www.telia.se, for example, (if u get it to resolve use opendns.) You will find no level 3 in the traceroute

Look at the traceroutes he posted..

Quote:

10 --- 100/ 100 =100% 93/ 100 = 93% telia-level3-ge.London1.Level3.net [4.68.111.182]

telia-level3-ge.London1.Level3.net is registering 100% packet loss. Traceroutes to Telia's website are irrelevant as they may or may not go via the same route. They almost certainly won't if they are hosted in a different country.

philipp · 08-04-2009, 12:19

Stuart, you didnt understand what I was saying.. Its not just world of warcraft... Its generally everything to do with telia outside this country is broken

Peter_ · 08-04-2009, 12:22

Quote:

Originally Posted by philipp

Stuart, you didnt understand what I was saying.. Its not just world of warcraft... Its generally everything to do with telia outside this country is broken

It is a Swedish domain so you may have to email them for any information.

Ignitionnet · 08-04-2009, 12:24

Level 3 shouldn't be involved in the link at all:

Telia Peering Matrix:

import: from AS5089 action pref=50; accept AS-NTLI
export: to AS5089 announce ANY

VM Peering Matrix:

import: from AS1299 action pref=100; accept AS-TELIANET AND NOT {0.0.0.0/0}
export: to AS1299 announce AS-NTLI

Something interesting going on.

lianfear · 08-04-2009, 13:40

Seems some debate as to what is going on then. VM blame Telia, Blizzard and Telia blame VM, probably a bit of both.

peteh · 08-04-2009, 14:00

I'd think more of the side that put their hands up and said something was wrong than the one chucking blame at the other

The issue you have is everybody checking the technical forums on the wow-europe site is being told they need to take this up with their internet provider...

Considering the number of players that actually use the forum is small in proportion to the actual size of the userbase, thats a suprising amount of uk based players on VM complaining in there

I've played for some time, theres a long history of problems for UK based players and Telia, particularly those of us connecting through vm/ntl and the like

Hope its just another of those Telia things, if the stance of denial on the part of VM turns out that they were actually incorrect and threw the blame elsewhere to take heat off them will be v disapointed

I'd accept a fault with the service if it were acknowledged by someone and I knew it was being looked into, as a long standing customer of both services being misled/pointed in other directions disgusts me