STM Typo?

madbill · 24-03-2009, 07:18

Hi,

Getting virgin services soon (L) and was reviewing the STM at

http://www.virginmedia.com/help/traffic-management.php

The following example is given:

"An example of how this works is that if a broadband size L customer downloaded 1200MB of data between 4pm and 9pm, their speed would be temporarily managed with their download speed set to 7.5Mb and their upload speed to 884Kb for 5 hours."

AFAICS, L is 512kb upstream, so if that was throttled, it would be 384kb (512*.075)?

Ta.

moaningmags · 24-03-2009, 07:29

Yup it's a typo, it's also been reported about 5 times too.

madbill · 24-03-2009, 07:32

Quote:

Originally Posted by moaningmags

Yup it's a typo, it's also been reported about 5 times too.

Ta - if it is anything like my place changing some obvious typo will still involve a change request and all the other onerous process that goes with it

Matth · 24-03-2009, 22:21

Doubly wrong, if they throttle TO 75%, 10 goes to 7.5, then you might as well not care and call it a full time 7.5Mb service with boost.

Surely it is throttled BY 75%, down to 2.5Mb ?

Peter_ · 24-03-2009, 22:26

Quote:

Originally Posted by Matth

Doubly wrong, if they throttle TO 75%, 10 goes to 7.5, then you might as well not care and call it a full time 7.5Mb service with boost.

Surely it is throttled BY 75%, down to 2.5Mb ?

The bold part is correct, throttled by 75% not down to 75%

madbill · 25-03-2009, 06:51

Quote:

Originally Posted by Moldova

The bold part is correct, throttled by 75% not down to 75%

Hmmm, I've gone from thinking typo to nigh on misselling - it clearly states
"An example of how this works is that if a broadband size L customer downloaded 1200MB of data between 4pm and 9pm, their speed would be temporarily managed with their download speed set to 7.5Mb and their upload speed to 884Kb for 5 hours."

Based on the fact I have ordered on this description, I suspect I will be getting a refund.

mattford63 · 25-03-2009, 11:27

Hi, I recently filed a ticket with Virgin about the example and I'm yet to have any response. I agree it is misleading. Oddly there is a second page with the correct stats here:

http://allyours.virginmedia.com/html...t/traffic.html

Matt.

---------- Post added at 11:27 ---------- Previous post was at 11:21 ----------

Also, in the ticket I argued that the separation of download and upload is misleading as both have throttle rates and different quotas but in reality the actual throttling is applied to both no matter which triggers it. i.e., if you upload a load of stuff but download nothing then you download is also throttled. Fair enough - but it's far from clear on the web page.