Virgin Media recent email

[k011505478]

Having read this I am a little concerned Virgin Media not looking after their loyal customers. We have been paying over the odds for years whilst. I am spending 18 pounds for a 2 meg plus 11 pounds for line phone rental whilst new customers have PC guard and free wireless modem and introduction offers. I am having to pay an extra 2 pounds for this pleasure Do Virgin value their existing customers?

[Locky33]

You and me and any virgin customer are entitled to any of the special offers on the virgin homepage. I been a customer for 10 years plus i will get the same as anyone else don't get any extra privileges and i spend over £70 a month plus 3 virgin mobiles 2 contract one PAYG. Still cheaper than the competition though.

[k011505478]

Available to all new Broadband customers taking our Size: L and Size: XL Broadband

[herbie]

hi guys i have just had virgin installed and wish i had not .lost of caller id around 90 yunk email a day need a load or the little blue pill,12 years with freeserve not a problem two weeks with virgin and a virus that wipe my pc great.the install was good did not take phone line round the garden no to easy so he went from corner to corner cut up the lawn nice.well been with them now three weeks and that two weeks to long

[moaningmags]

Your ISP caused you to get a virus???
How is that possible?

[Locky33]

It is available to new and existing customers.

[Peter_]

Originally Posted by herbie

hi guys i have just had virgin installed and wish i had not .lost of caller id around 90 yunk email a day need a load or the little blue pill,12 years with freeserve not a problem two weeks with virgin and a virus that wipe my pc great.the install was good did not take phone line round the garden no to easy so he went from corner to corner cut up the lawn nice.well been with them now three weeks and that two weeks to long

Inadequate antivirus and firewalls is what get you a virus not the ISP

[frogstamper]

Originally Posted by herbie

hi guys i have just had virgin installed and wish i had not .lost of caller id around 90 yunk email a day need a load or the little blue pill,12 years with freeserve not a problem two weeks with virgin and a virus that wipe my pc great.the install was good did not take phone line round the garden no to easy so he went from corner to corner cut up the lawn nice.well been with them now three weeks and that two weeks to long

Also it looks like VM are to blame for the grammar and spelling in your post herbie.

[dontpannic]

Originally Posted by herbie

hi guys i have just had virgin installed and wish i had not .lost of caller id around 90 yunk email a day need a load or the little blue pill,12 years with freeserve not a problem two weeks with virgin and a virus that wipe my pc great.the install was good did not take phone line round the garden no to easy so he went from corner to corner cut up the lawn nice.well been with them now three weeks and that two weeks to long

You'll find the following:

It is your responsibility to protect yourself from viruses and spyware on the internet. Virgin provide software which enables you to do this - its all on the Virgin website.

A virus will not "wipe your pc". It may cause problems which eventually lead to the PC having to be reformatted, but the virus itself won't do that.

Junk email - welcome to the real world. 95% of email is spam nowadays - it sounds like you have entered your email address onto a website used by spambots.

Caller ID can be enabled on your line. Give Virgin a ring.

[BenMcr]

Originally Posted by dontpannic

Caller ID can be enabled on your line. Give Virgin a ring.

Possibly

[chrisborth]

I am also on their 2mb service. I was aware that they were to upgrade to 10mb. However I was surprised to see that they were to charge an extra £2.00 for this. On checking their prices online the M (2mb) package is not being advertise. Their packages now start at L (10mb) up to XXL (50mb). I contacted virgin to request to be upgraded now to 10mb expecting to be charged the extra £2.00. I was however told that this would be an additional cost of £3.50 to me, as I was requesting the upgrade prior to their roll out date, to existing customers, of 1st May 2009, this despite the fact that all new customers can't get anything less than 10mb. Is this the way to treat existing customers.

[BenMcr]

Only BB M to BB L standalone is a £2 difference - which will drop to £0 once the price changes

If you are on a bundle different prices apply

e.g. BB M and Phone is £21 at the moment and will be £23 after the price change

BB L and Phone is £25

So thats a £4 difference and a still £2 difference once the prices change

[Perfect Choice]

Herbie, I cannot remember the last time I received a single spam email with VM so it is really where your email is given. That said I am surprised that you are getting so much spam on a brand new email address with VM. May be worth a call to check VM have not missed something on your account setup and your email address is being filtered by their gateway systems.

I have found ISPs perform differently on SPAM in terms of base filtering. Before VM I had BTConnect which were excellent as VM is today for me, Before BT I had Tiscali which were rubbish for me and I received daily spam on my email account with them.

It only takes one leak of your email to the spammers for you to get hit so it helps to have a good ISP for initial filtering of obvious spam at least.

[herbie]

many thanks for that will try anything.spam email for today 102

[VirginMedia2009]

spambots.

Caller ID can be enabled on your line. Give Virgin a ring.[/QUOTE]

I work for Virgin Media and caller ID is only avaiable in selected area on ceratin exchanges

All Ex Telewest customer can has caller display as present some of out Ntl Switch Exchange dont have the capicaty to offer that service but it is coming in the future