50mb Problem Engineer Booked next Thursday

xxnoelziexx · 20-03-2009, 13:20

Right I have a problem with my 50mb, I had been on 20mb for 2 years and 10mb before that for a few years.

Speeds are sometimes blistering fast I get around 48mb sometimes but at bad times it is around 4mb. looking at DU meter when I am downloading from Newsgroups speeds fluctuates so much. I mean my graps are up and down like a yoyo. Engineers are coming to my house next week to replace the modem as they think this is the root cause of the problem. Looking here I can see various users experiencing the same thing.

If anyone is getting the full 50mb could someone post there power readings from there modem. I want the engineer to sort my issue, when I get home tonight I post my power readings and some graphs.

General Maximus · 20-03-2009, 13:35

Although I havent personally experienced the problem myself I know lots of other people have had the same problem. I can remember reading somewhere last week that it was a system wide problem to do with the routers or something. I think the reason why your speed is up and down is due to massive packet loss.

xxnoelziexx · 20-03-2009, 21:49

I have attached a pic of du meter running. I have connected to Giganews 20 connections as you can see spikes up and down.

Please could someone check below for any problems.

Cable Modem Status
Item Status Comments
Acquired Downstream Channel 315.000122 MHz Primary Downstream Locked
Ranged Upstream Channel 25.808001 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 315000000 299000000 307000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 38 36 37 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 1.74 1.43 1.57 N/A
RxMER
(dB) 38.26 37.94 37.94 N/A
Correctable
Codewords 7685 7510 9347 N/A
Uncorrectable
Codewords 319 295 316 N/A

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 25808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 53.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0

Cable Modem Upstream Burst
US-1
Req
Init Maint
Per Maint
Short Data
Long Data

(1)
(3)
(4)
(5)
(6)

Modulation Type QPSK QPSK QPSK 16QAM 16QAM

Differential Encoding OFF OFF OFF OFF OFF
Preamble Length 36 100 100 128 128
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 4 9
FEC Codeword Information Bytes (k) 16 34 34 76 232
Maximum Burst Size 0 0 0 7 0
Guard Time Size 22 48 48 22 22
Last Codeword Length FIX FIX FIX SHORT SHORT
Scrambler on/off ON ON ON ON ON

xxnoelziexx · 25-03-2009, 12:23

Could somebody check my modem stats, and highlight any problems if you can see any. Engineer is due out to replace modem. I think it could be something else effecting my poor speeds also.

jrwagh333 · 25-03-2009, 15:08

My 50meg has been going at 12 for the last 3 days. someone was going to come and fix it today but Oh dear, Virgin just called, they cant send anyone out today because no one that is "trained" in 50meg is free.

Trained! they read step by step screen shots off a peice of paper to set the thing up!! So frustrating, its not that hard, just come out a replace my modem and router!

HSp8 · 25-03-2009, 15:10

getting the same problem now and again as you.

You're not using Newsleecher with Newsgroups by any chance?

jrwagh333 · 25-03-2009, 15:11

sorry HSp8 are you talking to me mate?

pabscars · 25-03-2009, 15:31

My 50 Meg went off completely last night at approx 9:30 and stayed off for about 20 mins, then fired back up ok

HSp8 · 25-03-2009, 15:35

Quote:

Originally Posted by jrwagh333

sorry HSp8 are you talking to me mate?

no, to the OP (sorry - should have quoted)

xxnoelziexx · 25-03-2009, 17:00

I am getting same all tests I do.

Newsbin Pro 10 or 20 connections
Newsleecher 10 or 20 connections

Currently subscribes to giganews, newshosting and easynews.
What ever way I configure the servers same erratic speeds.

No antivirus / firewall connected modem directly to pc.
Tried with imac and dell laptop and seeing same results.

Yeah there sending a special engineer tomorrow that is 50mb trained we will see when engineer gets here.

xxnoelziexx · 25-03-2009, 21:34

this is my second screen shot it is getting worse now.

xxnoelziexx · 27-03-2009, 20:30

Engineer came out replaced wires/modem and router done tests on his latptop and got same results so he is coming back in the morning to look at cable outside which run to the box down the street.

Modem shows below could someone please look at the config file
that line looks really weired. Could someone with a 50mb check theres please.

Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : ;fg87dsfd;kfoA,.i
Primary Downstream Service Flow
SFID : 27220
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 27114
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort