13-03-2009, 17:54
|
#1
|
|
Inactive
Join Date: Sep 2004
Services: XXL Broadband, Phone
Posts: 604
|
Replacement Modem
I have just received a replacement modem, According to the letter, I should call 151 options 3 2 1. (Faults).
Should I call this number or should I call the 0800 953 9500 (Quickstart) number, that seems to get referenced here a lot.
Im in an ex-c&w/ntl area if that makes a diffference.
TIA.
|
|
|
|
13-03-2009, 18:03
|
#2
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Replacement Modem
I would phone the quickstart number.
Although TSC are supposed to be able to do it, not all of them seem to do so
__________________
I work for Virgin Media but all views are my own.
|
|
|
|
|
13-03-2009, 18:12
|
#3
|
|
Inactive
Join Date: Sep 2004
Services: XXL Broadband, Phone
Posts: 604
|
Re: Replacement Modem
Thanks, will do in a mo.
Just to be confusing, the letter also refers to the coax cable as the white cable (mine's black).
|
|
|
|
|
13-03-2009, 19:02
|
#4
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Replacement Modem
Quote:
Originally Posted by Zhadnost
Thanks, will do in a mo.
Just to be confusing, the letter also refers to the coax cable as the white cable (mine's black).
|
Just connect it up in reverse of your old modem and call either number as both can add your modem in most cases.
|
|
|
|
|
13-03-2009, 20:40
|
#5
|
|
Inactive
Join Date: Sep 2004
Services: XXL Broadband, Phone
Posts: 604
|
Re: Replacement Modem
Called the 0800 number, got a very nice asian-sounding gentleman who sorted it all out with no fuss.
Only odd bit was needing to go through the autooreg.autoregister.net bit afterwards, for some reason I thought that didn't happen anymore.
|
|
|
|
|
13-03-2009, 20:49
|
#6
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Replacement Modem
Quote:
Originally Posted by Zhadnost
Called the 0800 number, got a very nice asian-sounding gentleman who sorted it all out with no fuss.
Only odd bit was needing to go through the autooreg.autoregister.net bit afterwards, for some reason I thought that didn't happen anymore.
|
You must be NTL and it should not really happen as it is already on your account when the agent adds it to your details.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 23:23.
|
Join CF
You are here: 
