Unable to open web

lemarsh · 27-02-2009, 00:13

A friend of mine is having trouble connecting his new PC into the web, so I have had a look. Basic details are:

Windows Vista, explorer 7.0.6001.18000. Uses Sky Broadband, and router was tested (using an iphone to connect via the router).

software - normal stuff for a new pc, but does mcafee & norton (as built by pc world).

The problem is we have proved the router works connected to the pc, as norton can download its updates. It can also ping the router.

When explorer opens, it tries to find a web page (bbc.co.uk)- it states that website is found, waiting for reply. It does bring up an ip address, but to quick for me to check!

The problem is that is just then stays like that, and then eventually returns a page cannot be found note.

I have now brought the pc home with me, and connected to my virgin broadband. The pc is allocated an ip address from my router (not the virgin one, but a 2nd router), and once I have turned off all firewalls on the pc (not something I would leave off!), I can ping the machine from another networked pc, and also vice-versa, so no apparent problems with the network.

However, explorer still refuses to open a page.

Any suggestions greatfully received, as this is driving me crazy!

lee

mischievious · 27-02-2009, 00:20

This feels like a long drawn out prob but as a starter....

can you ping bbc.co.uk ?
have you tried resetting IE7 ?

27-02-2009, 00:24

hi,it's unusual to have mcafee and norton on the same pc possible conflict with the firewalls
i had a similar problem a few months back sequential reboot of the modem, router, pc in that order did it for me

seem to remember i had to re-set the mac address but not sure if that was for this prob or another

lemarsh · 27-02-2009, 00:30

Quote:

Originally Posted by mischievious

This feels like a long drawn out prob but as a starter....

can you ping bbc.co.uk ?
have you tried resetting IE7 ?

yes, have reset IE7. How do I get the ip address of the bbc? Tried on my other pc (that would be this one!), and when I pinged bbc.co.uk, got an ip address of 212.58.251.195, but each ping was timed out. Do they have another ip address that would reply?

martyh - yes actually did reboot in that order, with no success. I have turned off both firewalls, but the next option could be to uninstall one of them (any idea which one is best)?

moaningmags · 27-02-2009, 00:33

212.58.224.138 is an ip we use a lot.

27-02-2009, 00:36

you should uninstall mcafee i use norton myself with no probs
also have you tried connecting direct to the modem via ethernet cable

lemarsh · 27-02-2009, 00:37

ah thanks. Have pinged the bbc IP address from both machines, and both receive a reply. have entered the ip address into my machines, and get a holding type page. In the trouble pc, still nothing.

moaningmags · 27-02-2009, 00:47

no reply ? request timed out
destination unreachable?

lemarsh · 27-02-2009, 00:48

Quote:

Originally Posted by martyh

you should uninstall mcafee i use norton myself with no probs also have you tried connecting direct to the modem via ethernet cable

That's done it!!!

Uninstalled McAfee, rebooted, and we have success.

Thanks for all your help (and why did PCW build it with 2???).

Lee

mischievious · 27-02-2009, 00:53

I'm glad your problem got fixed