Woohoo! Great speeds for the southeast...NOT!

Rexz · 20-02-2009, 19:21

Ok so the last two night have been the worst experience I have ever had with virginmedia on 20mbit in an area that I never felt was over subscribed (well with telewest anyway). Pings seem to return "Request timed out", speed tests show my download speed at around 400kb/s ? lol Kinda crazy really. Seems like I'll just have to put up with it like everyone else does..... Damn its even hard loading this page to type this....

Ping to bbc.co.uk:
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of d
Reply from 212.58.224.138: bytes=32 time=13ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=13ms TTL=119
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Request timed out.
Reply from 212.58.224.138: bytes=32 time=23ms TTL=119
Reply from 212.58.224.138: bytes=32 time=24ms TTL=119
Reply from 212.58.224.138: bytes=32 time=13ms TTL=119
Reply from 212.58.224.138: bytes=32 time=20ms TTL=119
Reply from 212.58.224.138: bytes=32 time=11ms TTL=119
Request timed out.
Request timed out.
Reply from 212.58.224.138: bytes=32 time=11ms TTL=119
Reply from 212.58.224.138: bytes=32 time=21ms TTL=119
Reply from 212.58.224.138: bytes=32 time=13ms TTL=119
Request timed out.
Reply from 212.58.224.138: bytes=32 time=36ms TTL=119
Reply from 212.58.224.138: bytes=32 time=22ms TTL=119
Request timed out.
Reply from 212.58.224.138: bytes=32 time=18ms TTL=119
(just a sample

)

Screenshot of speedtest:

andyho10 · 20-02-2009, 19:26

exactly the same with me m8, i live in south east essex. i got a reply from virgin about this.....

"Hi Andy,

This is correct, there is a high TXload issue on your UBR, ref F000885976.
The is being caused by a large amount of users on your Cable using up a
large percentage of their bandwidth over a sustained period of time. In
order to resolve this a network upgrade will need to take place. We are
awaiting a date for this upgrade at the moment. We're sorry for the
inconvenience caused."

Jambone · 20-02-2009, 19:28

We suffer because virgin can't cope with their high amount of customers? It's starting to sound like an amateur business here...

andyho10 · 20-02-2009, 19:32

im thinking of leaving virgin and going to o2, they do 20mb for Â£10 per month, im currently paying Â£58!!

Jambone · 20-02-2009, 19:39

Meh, it'll get better

Rexz · 20-02-2009, 20:02

Quote:

Originally Posted by Jambone

Meh, it'll get better

Lets hope, I can't see any upgrades coming until 50mbit arrives (Gillingham UBR) so lets hope its soon!

broadbandking · 21-02-2009, 12:20

50Mb upgrade wont help unless they move the 10Mb and 20Mb users from DOCSIS 1.0 to the DOCSIS 3.0 network which 50Mb uses so unless they move you then you wont get a improvement in speeds, however Virgin have said they will move all 10 and 20Mb users to the new network but they might not happen for a while yet.

---------- Post added at 12:20 ---------- Previous post was at 12:12 ----------

Quote:

Originally Posted by Jambone

We suffer because virgin can't cope with their high amount of customers? It's starting to sound like an amateur business here...

No ISP can handle the bandwidth, but some companies stop taking customers if the area is overloaded

Stryda · 21-02-2009, 23:06

I am having same issues on 20Mb line near Romford. I got full speed everyday for months then suddenly on Thursday the internet speed has dropped from around 19700Kbps to about 300-500kbps. I don't see how it could be an ubr problem as there were no speed problems prior to this. A few of my friends in the area that also have VM are saying speeds are slow. Gonna ring VM tomorrow and see whats wrong. It's weird because I get full speed if i unplug my modem for 5 mins and it deteriorates back to 500kbps after a few minutes. Any other ideas would be nice

Thanks
Ellis

Stabhappy · 22-02-2009, 04:48

Please post your power levels from your modem config (upstream power, downstream power and downstream SNR. Feel free to copy all of it though). (192.168.100.1). If needed, user and password are both 'root'.

Also, the model of your modem or a picture may be helpful.

Rexz · 22-02-2009, 11:16

Quote:

Originally Posted by Stabhappy

Please post your power levels from your modem config (upstream power, downstream power and downstream SNR. Feel free to copy all of it though). (192.168.100.1). If needed, user and password are both 'root'.

Also, the model of your modem or a picture may be helpful.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.6 dBmV
Downstream SNR : 33.9 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.0 dBmV
Upstream Mini-Slot Size : 2

Its the black cable modem that was sent out for 20mbit customers with the vmlogo on top.

Stryda · 22-02-2009, 12:30

Downstream Lock : Locked
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : 5.2 dBmV
Downstream SNR : 25.8 dB

Upstream Channel ID : 4
Upstream Transmit Power Level : 43.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 45808000 Hz
Upstream Mini-Slot Size : 2

I believe it's ntl:home 200 well thats what it says under it

Still getting bad speeds this morning :/ Hope that was the information you asked for

I dunno what ubr I am on but all traceroutes go through
popl-t3core-1a-ge-500-1438.network.virginmedia.net and pop-bb-a-as2-0.network.virginmedia.net
So I imagine it's Poplar server?
Thanks for help
Ellis

Stabhappy · 22-02-2009, 12:32

Rexz - I'm not 100% sure but it's possible that your upstream power rate is too low. I'm not sure of the accepted range though.

Stryda - your downstream SNR is very low, I'd suggest posting about it on the newsgroups.

Stryda · 22-02-2009, 12:49

I have newsgroup setup on thunderbird but i dunno what thing to post under. And thanks for the help

Ellis

moaningmags · 22-02-2009, 13:02

virginmedia.support.broadband.cable

Rexz · 22-02-2009, 13:23

Well I got my reply on the newsgroups which I can't say im too impressed with. It seems this copy and paste is all too common on replies from virgin media support:

"There is a capacity related problem in your area causing the slow speeds you
describe. I have passed this to our engineers for investigation and will
post a reference as and when I have it. We apologise for any inconvenience
this may be causing."

3 days now.... so glad I never chose to go fully VOIP.